Information Center Representative (Office Administrative Assistant II)
Community College of Philadelphia
Philadelphia, PA
Information Center Representative (Office Administrative Assistant II) Location Hybrid remote in Philadelphia, PA : Under the supervision of the Associate Director, the Information Center Representative, (Office Administrative Assistant II) position provides tactical, administrative, and operational support in the College's Information Center. Primary responsibilities include providing outstanding customer service via electronic communications, in-person, and/or telephone (inbound and outbound) in a timely, professional and efficient manner; assisting callers by providing general College information; scheduling placement tests and registration sessions; researching and resolving issues, or escalating complex issues, as needed. Success starts at Community College of Philadelphia. Innovators and difference makers work at Community College of Philadelphia. Diversity thrives at Community College of Philadelphia. We are a college that is committed to promoting a work environment that attracts and retains talented and diverse faculty and staff. We challenge each other and ourselves to achieve at the highest level while contributing to the mission of the College and the betterment of Philadelphia. We value and support an intellectually dynamic community to prepare our students for global citizenship. Join us and become a part of a community that has long been and will continue to be generators of generational chance in this city and beyond. Community College of Philadelphia is an open-admission, associate-degree-granting institution which provides access to higher education for all who may benefit. Its programs of study in the liberal arts and sciences, career technologies, and basic academic skills provide a coherent foundation for college transfer, employment and lifelong learning. The College serves Philadelphia by preparing its students to be informed and concerned citizens, active participants in the cultural life of the city, and enabled to meet the changing needs of business, industry and the professions. To help address broad economic, cultural and political concerns in the city and beyond, the College draws together students from a wide range of ages and backgrounds and seeks to provide the programs and support they need to achieve their goals. Specific Responsibilities
- Provide quality customer service in responding to all College information and process inquiries from incoming students, current students, members of the community and all prospects in the county, out of county, and out of state, redirecting to other College offices as needed.
- Provide information and assistance to incoming students regarding the various steps involved in general College procedures, specifically those related to the admissions and enrollment process.
- Assist in outgoing phone calling projects to include appointment reminders and recruitment/enrollment campaigns and follow up on escalated or research related issues.
- Assist incoming students with scheduling placement tests and registration sessions using appropriate modules in Banner and customer relationship management (CRM) system.
- Assist callers in navigating the College's website.
- Remain knowledgeable of processes and procedures regarding enrollment management to resolve basic questions and/or problems regarding admissions, financial aid, registration and related academic support services.
- Demonstrate excellent customer service skills through active listening, verifying instructions, and asking questions to clarify understanding of a new or complex assignment and seeking additional clarification as needed.
- Assist the Manager in data collection needed to evaluate the current state of doing business by offering recommendations to improve the operation of the Information Center.
- Adhere to established benchmarks for calls answered compared to calls presented.
- Deliver exceptional quality customer service over telephone, in person, and via electronic communications.
- Perform assigned duties in a manner consistent with the mission, goals, and core values of the College.
- Maintain sensitivity, understanding and respect for a diverse academic environment, inclusive of students, faculty and staff of varying social, economic, cultural, ideological and ethnic backgrounds.
- Perform other duties as assigned.
- A high school diploma or its equivalent (e.g., GED) required.
- At least one (1) year of work experience in a call center, help desk, or information center required.
- Ability to work in a quality-controlled, performance-measured work environment required.
- Demonstrated ability to handle multiple tasks simultaneously required.
- Ability to communicate well both verbally and in writing required.
- Ability to give and receive feedback in a constructive manner required.
- Demonstrated ability to adapt to a rapidly changing environment required.
- Demonstrated ability to provide excellent customer service to a diverse community of internal and external stakeholders (e.g. students, parents, faculty, and community partners) by effectively using cross-cultural skills and abilities required.
- Associates degree preferred. Any and all degrees must be from a recognized institutional accreditor.
- Related work experience providing customer service to students in a higher education setting via telephone, electronic communications and face to face strongly preferred.
- Bilingual or multilingual capabilities strongly preferred.
- At least one (1) year of face-to-face customer service experience preferred.
- Proficiency using an enterprise-wide system (i.e. Ellucian Banner), MS Word and MS Excel preferred.
- Previous experience using a customer relationship management (CRM) system preferred.
- 100% College-paid medical, dental and prescription drug for employees and all of their eligible family members
- College-paid life and disability insurance
- College closes for Winter Break the week between Christmas and New Years and for a week in March for Spring Break
- College operates on a 4-day work week during the summer months (off on Fridays)
- Most employees work from home one day each week
- Tuition remission (for classes at the College)
- Forgivable tuition loan (for classes at any accredited academic institution)
- 403(b) retirement plan with 10% College contribution
- Health care and dependent care flexible spending accounts Paid vacation plus holiday and personal time off
- Cover letter of interest and CV/resume REQUIRED.
- Name and contact information for three (3) references REQUIRED.
- Employment offers are contingent upon successful completion of background checks in accordance with the Pennsylvania Child Protective Services Law.
- Must be legally eligible to work in the U.S. Community College of Philadelphia is an affirmative action, equal opportunity and equal access employer.
- Community College of Philadelphia is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Posted 2025-10-07
Recommended Jobs
Machinist I
Voith Group
York, PA
About the Voith Group The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of en…
View Details
Posted 2025-09-29
Software Engineer, Visualization
Stack Av
Pittsburgh, PA
About Stack: Stack is developing revolutionary AI and advanced autonomous systems designed to enhance safety, reliability, and efficiency of modern operations. Stack's autonomous technology incorp…
View Details
Posted 2025-09-16
Server
Philmont Country Club
Huntingdon Valley, PA
We are looking for a competent Restaurant Server to take and deliver orders. You’ll be the face of our restaurant and responsible for our customers’ experiences. Food server responsibilities inc…
View Details
Posted 2025-09-04
CNAs take home $4500+/month!
Delta-T Group Inc.
Pittsburgh, PA
Location: Pittsburgh, PA 15243 Date Posted: 09/30/2025 Category: Education: CNAs are needed by our clients in Allegheny County. The ideal candidate will be available 24-50 hours per we…
View Details
Posted 2025-09-30
Line Cook
New Oxford Social & Athletic Club
New Oxford, PA
Job Description Job Description New Oxford Social & Athletic Club is Hiring a Talented Line Cook! About Us: NOSAC is a private club. We pride ourselves on creating a welcoming atmosphere and…
View Details
Posted 2025-09-27
Rheumatologist
Placements USA LLC
Pittsburgh, PA
Rheumatologist Pittsburgh, PA Our client currently operates 10 community-based practice sites throughout this region, staffed by 27 experienced clinicians. Their community-based clinical rheum…
View Details
Posted 2025-09-05
Senior director product - center
Oracle
Harrisburg, PA
Job Description Looking for a role that can impact the health outcome for billions of people? The Oracle Health Data Intelligence product team is seeking experienced product leaders who possess…
View Details
Posted 2025-10-06
Retail merchandiser
Advantage Solutions
Ebensburg, PA
Reference #: PDX ASI 1B943CC2-9E9C-44C2-8783-E7523D06 We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experie…
View Details
Posted 2025-10-06
Sales Support
Feeser's Food Distributors
Harrisburg, PA
DESCRIPTION OF EMPLOYER: Founded in 1901, Feeser's, Inc. is a family owned and operated full-line foodservice distributor located in Harrisburg, PA servicing the Mid-Atlantic region. Feeser's provi…
View Details
Posted 2025-09-29
Civil engineering manager
Toole Design
Pittsburgh, PA
Toole Design Group in Pittsburgh, PA is looking to hire an experienced and talented full-time Civil Engineering Manager . This is an opportunity to lead an existing team of talented and inspired en…
View Details
Posted 2025-10-06