Account Service Representative

Job Description

Job Description

Job Title: Account Service Manager
Location: Indiana, PA (on-site)
Type: Full-Time, Permanent
Salary: $20/hr

For more than 85 years, our client has become a recognized leader in property & casualty insurance, employee benefits programs, and an employer of choice.

They are looking for an Account Service Representative (ASR) to join their Third-Party Administration (TPA) team in the Indiana, PA area. This position provides timely and effective service to their Third-Party Administration clients and involves administering healthcare continuation under COBRA and various retirement arrangements, processing claims for reimbursement plans and performing healthcare enrollment maintenance.

Responsibilities:

• Acquires and maintains sufficient knowledge of governing laws and regulations to ensure administration is compliant and responses to inquiries are appropriate and accurate.
• Maintains an organized filing system and a schedule for completing routine tasks and functions in the appropriate time frames; adapts as needed to accommodate non-routine tasks.
• Analyzes and processes information with a high level of accuracy and attention to detail.
• Drafts correspondence and responds promptly and professionally as they interact with other departments, clients, and participants being serviced.
• Follows established procedures for processing and complies with company privacy and security policies and procedures related to the handling of protected and confidential information.

Required Skills & Abilities:

• Proficiency with Microsoft Word, Excel and Outlook.
• Strong written and verbal communication skills.
• Reasoning and analytical skills, high level of accuracy and attention to detail.
• Ability to remain highly organized, prioritize and multi-task, solid time management skills.
• Initiative and strong work ethic with the ability to work successfully as a member of a team and independently with moderate supervision.
• Professionalism (flexible in dealing with change; friendly, respectful, and cooperative when dealing with all internal and external contacts; and the ability to maintain composure even under difficult or stressful circumstances).

Experience & Education:

• Post-secondary education and a minimum of two (2) years of relevant office experience is preferred

Our clients' employees enjoy competitive pay, generous paid time off, and
an outstanding benefits package!