Service Manager

Job Description

Job Description

Company Profile:

Anderson Equipment Company is one of the largest heavy equipment distribution companies in the Northeast. It is a family-owned, private company that has consistently grown and achieved financial success for almost 90 years. Currently in its third generation of family ownership and management, the company spans six states – West Virginia, Pennsylvania, New York, New Hampshire, Vermont, and Maine with 19 branch locations.

Job Description Summary:

The Service Manager is responsible for leading the branch service department and overseeing technicians and mechanics who work in the shop and the field. The technicians perform a variety of functions, including maintaining the Company’s rental fleet, performing scheduled maintenance or warranty work, diagnosing and repairing customer equipment. The Service Manager will work with the Branch and Parts Managers to coordinate cost effective reliable service for our customers and to ensure that safety, responsiveness and professionalism are prioritized. The Service Department Manager will be responsible for maintaining workflow, including scheduling repairs, assigning mechanics, and setting priorities, while effectively managing work orders and timely completion of repairs. Managers will also be responsible for driving to job and customer sites to meet with potential buyers and customers.

The Service Manager is ultimately responsible for revenue and gross margin growth, and profitable operations. Anderson Corporate functions (HR, Sales Support, Credit) will support Service Manager to facilitate achievement of results.

Required Qualifications:

• Minimum of 5 years of management experience in Service Department.
• 5+ years of work experience with P&L responsibility and achievement of profitable results.
• Proven track record in training, scheduling, and managing field technicians.
• Strong technical competence in mechanical functions and specialized equipment repair.
• Excellent leadership and interpersonal skills, with the ability to motivate and develop a team.
• Proficiency in computer systems and software relevant to service operations.
• Strong problem-solving abilities and decision-making skills.
• Ability to thrive in a fast-paced environment and manage multiple priorities effectively.

Compensation and Benefits:

• Compensation Range depends on Manager’s ability to achieve profit and bonus targets: $80,000-$100,000.
• Compensation consists of salary and bonuses based on achieving annual targets.
• Benefits include Medical and Prescription Drugs, Dental, Vision, Life Insurance, STD, LTD, Heath Savings Account, Employee Assistance Program, Paid Time Off (PTO).
• Retirement Savings is a 401K Plan with Match and Profit Sharing contributed by the Company.
• The Company supports professional development through career advancement opportunities, transfers to other branch locations, tuition reimbursement, and company-sponsored training programs.