Customer Service and Order Processing Specialist

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Customer Service and Order Processing Specialist

Summary

Title: Customer Service and Order Processing Specialist

ID: 2043854

Location: Chalfont , PA

Job Function : Sales

Description

A leading provider of specialized services to the global industrial, commercial and infrastructure markets, BrandSafway delivers access and scaffolding systems, forming and shoring, industrial services and related solutions to more than 32,000 customers worldwide. BrandSafway was formed when Brand Energy & Infrastructure Services and Safway Group combined in 2017. We are a corporation of 35,000 employees with operations in more than 35 countries. In business since 1976, MATCOR is a global company that prevents corrosion, maintains safe and reliable operations and prevents devastating failures through turnkey cathodic protection and AC mitigation programs. These include proprietary products and services that extend the life of major infrastructure assets such as oil, gas and water pipelines, above ground storage tanks, power plants, energy facilities and well casings. MATCOR is a BrandSafway company.

At BrandSafway, we know our employees are our greatest asset, which is why we give them the tools, training and resources to be successful. Come join our growing team. We are looking for a Customer Service and Order Processing Specialist. This position will be responsible for being the primary interface between sales, operations, and the MATCOR Manufacturing/Procurement team. The individual in this position will review incoming orders, prepare and setup orders in the MRP and corporate ERM systems, generate BOM's, work with manufacturing and procurement on product scheduling, and support both customer and project management team. In addition, this position will entail arranging shipments and preparing quality documents. The successful candidate will ideally have previous experience in a manufacturing environment including work order processing, inventory management, shipping, and experience using an ERP/MRP system in their daily work.

Responsibilities:

• Review order submittal packages for complete and accurate information

• Coordinate with procurement and manufacturing to determine lead times and communicate scheduling information with operations, sales, and clients.

• Daily processing of work order with job travelers, production schedule up-dates, and maintenance of work order revisions

• Review all work orders and job travelers for accuracy of information.

• Provide information/feedback on work orders for clarification.

• Ability to work independently and with co-workers.

• Ability to prioritize work objectives and meet deadlines.

Qualifications:

• High school diploma or equivalent

• 2 plus years in manufacturing customer service / order processing

• Strong computer skills including Microsoft Office and Teams

• Excellent attention to detail and good time management skills

• Experience using EPICOR is a plus. ERP/MRP system experience is required.

• Good communication skills, both verbal and written

BrandSafway, including its subsidiaries, is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, religion, gender, marital status, sexual orientation, age, disability, special disabled or Vietnam or other era veteran status.

Notice to all potential job candidates:

Please be advised that BrandSafway will never require or ask for any fee from you in exchange for being considered, hired, promoted, transferred or having ongoing employment with us. It is a violation of our Code of Conduct if any employee requests any money or fee from you in exchange for any special treatment or consideration. If anyone, regardless whether an existing employee, or anyone else, requests payment of any fee in exchange for being hired into our company, you may confidentially contact our HR Compliance department at [email protected] and provide the name of the individual and any other documentation or proof of such an act.