Order Management Specialist

Job Description

Job Description

Description:

Equipment & Controls, Inc. is a successful and innovative Emerson Impact Partner. ECI provides an entrepreneurial opportunity for each employee to achieve our common mission of Delivering Successful Customer Outcomes 100% of the Time. Our customer base includes oil and gas, chemical, power, food and beverage, mining and metals, life sciences, pulp and paper, refining, petrochemical, OEM and nuclear industries. With offices in Pennsylvania, West Virginia, and Ohio, ECI is the region’s leader in process control and industrial automation products and solutions. We seek individuals that share our passion for excellence.

Business Unit/Department: Pressure Management and Isolation and Valve Actuation

Location: Lawrence, PA

Essential Duties and Responsibilities:

• Review customer purchase orders to confirm pricing, terms, and schedule align with quotation.
• Acknowledge, process, and monitor customer purchase orders.
• Submit and monitor ECI purchase orders to vendors to ensure on-time delivery to our customers.
• Invoice customers per agreed terms and customer requirements.
• Communicate with customers on possible delays or order changes.
• Work closely with account managers, inside sales, and other ECI business units to ensure 100% customer satisfaction.
• Cross train with other ECI business units and reception to assist as backup, as necessary.

The Ideal Candidate:

• Will possess a bachelor’s degree, preferred, or a minimum of 2 years of experience in order management or customer service environment.
• Will have the ability to multi-task
• Will have the ability to work on a team including the gathering and disseminating of detailed information.
• Will provide excellent oral and written communications.
• Will possess desire for continual training and education.
• Will have a strong work ethic.
• Will have the skill to develop strong working relationships with both internal and external customers.
• Will have high computer application literacy including Microsoft Office, and the ability to learn our internal business system.

Core Competencies:

• WORK COLLABORATIVELY - Promote an inclusive and positive work environment that encourage
• collaboration and team building across all levels of the organization. Work with others to resolve obstacles that may prevent the organization from achieving its mission.
• CUSTOMER FOCUS - Demonstrate the desire and knowledge to understand customer needs. Provide personalized, professional and courteous service, accurate information, continuous communication and the ability to handle customer concerns in an appropriate manner.
• INTEGRITY - Behave ethically, act fairly and take responsibility for accomplishing work goals.

Additional Details

We provide our team with everything needed for success, including world-class products, excellent initial and ongoing training and top-notch work equipment. We reward hard work and success with a competitive base salary and benefits package, as well as a retirement savings program, which includes 401(k) with company match and profit sharing. Salary is based on experience. EEO/AA/M/F/Veteran/Disability