Team Leader, Food Services (Harrisburg)

UPMC

Harrisburg, PA

Purpose: Support the Food Service Supervisor in all aspects of the daily operation, with emphasis on the training and development of food service associates. Responsibilities: + Supervise hourly associates and their adherence to all UPMC policies and procedures and department standards and guidelines. + Oversee security of inventory and cash revenues. + Orient, train, and coach new team members as per department guidelines. + Monitor all aspects of the department's food safety program routinely and take immediate and appropriate action to identified hazards. + Supervise services according to department standards and complete quality control and quality assurance checks to ensure compliance with regulatory agencies. + Perform routine competency checks on associate performance with appropriate follow-through. + Conduct and document service recovery on all customer complaints as per operational guidelines. + Monitor food quantity and quality to ensure appropriate product is available for meal service according to menu and special requests. + Monitor all aspects of the operation's sanitation program on a daily basis to ensure inspection readiness at all times. + HS Diploma/GED preferred. + 2 years relevant experience required.Preferences: + Customer Service experience + Leadership experience.Licensure, Certifications, and Clearances:Allegheny County Health Dept or other certified food protection manager certification required within 6 months of hire. American National Accreditation Board Certification. + ANAB - National Accreditation Board OR SERV safe Certified + Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran

Posted 2025-11-12

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