Business Devolopment Manager

Job Description

Job Description

Business Development Center (BDC) Manager – Automotive

We offer great pay and excellent benefits for experienced BDC managers! If you are a natural communicator and a born leader, our dealership needs you. When you join our dealership family, you’ll be asked to manage, supervise and execute BDC customer communications (email and telephone) in a manner that aligns with our dealership’s highest standards. We only hire the best. If that’s you, then let’s get the conversation started today!

Job Responsibilities

• Oversee daily BDC department operations
• Understand buying profiles and patterns of typical telephone prospects
• Run daily/weekly/monthly reports and track results
• Prepare “call results reports”
• Record and listen to customer calls
• Train sales staff by reviewing recorded/live calls and outcomes
• Determine which customers to contact based on current marketing initiatives
• Review performance and develop staff
• Interface with other department heads
• Participate in dealership management meetings

Skills/Qualifications

• Successful track record in Internet sales, auto dealership business development centers or Internet sales department management
• The ability to manage high call volumes, internet leads and call lists simultaneously
• Overall knowledge of automotive sales and service department operations
• Strong organizational skills and leadership abilities
• Familiarity with dealership CRM and DMS systems helpful
• Experience in training teams and individuals preferred but will train

Job Requirements

• High school diploma/GED
• Basic computer skills
• Dealership BDC experience
• Must have valid driver's license

Benefits

Our comprehensive benefits package includes medical, vision, and dental insurance, a 401(k) plan, paid time off (PTO), bonuses, and holiday pay.

About Us

Discover a career at Northpointe Automotive, the premier locally owned and operated auto dealership, where excellence defines our every endeavor. We pride ourselves on creating a supportive and dynamic workplace where every team member can thrive and grow professionally. Our training program equips team members with advanced tools and systems, empowering them to enhance customer experiences and streamline operations seamlessly.

As part of our team, you'll enjoy competitive compensation packages, comprehensive insurance benefits, and abundant opportunities for professional growth. Join us at Northpointe Automotive and be part of a team that values excellence, community impact, and continuous improvement.