Residential Plumbing Service Technician

Job Description

Job Description

Benefits:

• 401(k) matching
• Company car
• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Customer-based activities involved in this position require an individual who is professional, independent, adaptable, dependable, and who possesses initiative within the scope of his/her experience. The ability to effectively communicate with all customers and fellow staff. Representative duties include:

• Perform repairs, installation, routine service and maintenance on residential and light commercial plumbing equipment to the standards set forth by ZPH through initial and on-going training
• Assess client concerns and provide recommendations to address their concerns
• Make necessary on-site repairs or schedule repairs to be completed with client approval
• Keep detailed account of work performed during each scheduled appointment, including all information and signatures
• All on-site financial transactions for completed work by clients and the responsible handling of cash, checks, and credit cards after work is completed
• The ability to effectively use and take care of a company provided mobile communication device after trial employment period. Provide timely and professional communication through email, text, and phone to fellow staff and clients
• Utilize and understand company dispatching software
• Maintain a professional appearance at all times - company uniforms provided
• Perform related duties as assigned by manager, supervisor, or President
• Physical demands include driving, getting in and out of a work truck, lifting tools and equipment in and out of a truck, climbing ladders and stairs, bending and stretching to gain access to equipment located throughout homes and businesses
• Perform job duties without direct oversight or assistance
• Maintain regular communication with office personnel for status updates and job scheduling
• Submit parts-requests to the Parts Department for Work in Progress (WIPs) repairs and follow-through with work-in-progress jobs with clients and office staff
• Provide thorough and prompt follow-up communication to clients
• Maintain a clean, organized and fully stocked company vehicle; which are to be washed weekly and waxed twice a year
• Provide personal tools as set forth by company tool policy
• Working hours typically between 7 a.m. and 4 p.m. Monday through Friday with the understanding that hours will fluctuate. Some Saturdays may be available. Schedules will be determined at the time of hire. After-hours coverage will be determined by Plumbing Supervisor
• Provide all clients with absolute discretion and privacy regarding them, their family, home and anything therein before, during, and after work is completed
• Keep all client relationships consistent, positive and only as working relationships
• Adherence to ZPH handbook, policies and procedures