Student Facilitator, KEYS

Posting Details

Position Information

Position Title: Student Facilitator, KEYS

Requisition Number: SCA00881

General Description

Keystone Education Yields Success (KEYS) is a collaborative program between the Pennsylvania Department of Human Services (DHS) and the Pennsylvania Commission for Community Colleges. The program is designed to assist adult students who receive Temporary Assistance for Needy Families (TANF) and Supplemental Nutrition Assistance Program (SNAP) attending Pennsylvania’s community colleges in ensuring the successful completion of the students’ course of study to enhance employability and job readiness. Under the supervision of the Project Director, KEYS, the Student Facilitator will work directly with students, provide intensive case management, and facilitate/coordinate activities for students to promote academic success, address barriers to education and prepare for employment at a family-sustaining wage.

This is a temporary, grant-funded position. Employment is based on the continuation of grant funding.

College Intro

Success starts at Community College of Philadelphia. Innovators and difference makers work at Community College of Philadelphia. Diversity thrives at Community College of Philadelphia. We are a college that is committed to promoting a work environment that attracts and retains talented and diverse faculty and staff. We challenge each other and ourselves to achieve at the highest level while contributing to the mission of the College and the betterment of Philadelphia. We value and support an intellectually dynamic community to prepare our students for global citizenship. Join us and become a part of a community that has long been and will continue to be generators of generational chance in this city and beyond.

Community College of Philadelphia is an open-admission, associate-degree-granting institution which provides access to higher education for all who may benefit. Its programs of study in the liberal arts and sciences, career technologies, and basic academic skills provide a coherent foundation for college transfer, employment and lifelong learning. The College serves Philadelphia by preparing its students to be informed and concerned citizens, active participants in the cultural life of the city, and enabled to meet the changing needs of business, industry and the professions. To help address broad economic, cultural and political concerns in the city and beyond, the College draws together students from a wide range of ages and backgrounds and seeks to provide the programs and support they need to achieve their goals.

Specific Responsibilities

• Establish initial contact with all new students referred to the program.
• Conduct outreach to County Assistance Offices and other community organizations to recruit and enroll new KEYS participants.
• Provide support for assigned students enrolled in certificate and/or associate degree programs (on Main Campus and at the College’s Regional Centers).
• Maintain thorough working knowledge of necessary regulations pertaining to TANF and SNAP regulations in employment and training programs.
• Document and data enter student attendance, service plans and academic progress/status in compliance with BETP/DHS requirements and maintain electronic and manual files for assigned students.
• Maintain up-to-date database of pertinent student personal and academic information for review and reporting.
• Assure student compliance in meeting TANF and SNAP work participation requirements and complete required documentation.
• Conduct and facilitate orientations, regular and ongoing status meetings and enrichment workshops to enhance academic, career and professional development.
• Sustain on-going contact with assigned students and assist them in obtaining supportive services from the County Assistance Office and/or other community resource agencies.
• Monitor student academic progress, in consultation with the Project Director each semester, and refer to College resources such as tutoring and counseling as appropriate.
• Provide guidance to students on educational and career pathways related to academic major and high priority occupations to support program outcome guidelines.
• Coordinate and accompany students to program related off-campus activities.
• Collaborate with Job Developer and attend career fairs and other employment outreach activities as needed for the purposes of supporting students’ career readiness.
• Deliver quality customer services to both internal and external constituents in a professional, helpful and courteous manner.
• Maintains sensitivity, understanding, and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological and ethnic backgrounds.
• Perform other duties as assigned.

Minimum Qualifications

• Bachelor’s degree in education, social work, human services or related field required. Any and all degrees must be from a recognized institutional accreditor.
• Two (2) years of experience working with disadvantaged populations, one (1) of which must be with TANF and SNAP clients for the purposes of employment and training required.
• Demonstrated knowledge of community resources for meeting the needs of TANF and SNAP clients required.
• Thorough knowledge of and experience working with TANF and SNAP regulations in an employment and training program required.
• Expertise in human/social services, case management and workshop facilitation required.
• Ability to present information and speak in public required.
• Excellent interpersonal, organizational, time management, oral and written communication skills and the ability to work with a team and collaborate with others across departments and disciplines required.
• Ability to travel locally to recruitment and community events required.
• Demonstrated computer proficiency in MS Word, Excel, and Power Point required.
• Ability to maintain sensitivity, understanding and respect for a diverse academic environment inclusive of students, faculty and staff of varying social economic, cultural, ideological and ethnic backgrounds required.

Preferred Qualifications

• Experience in a higher education setting preferred.
• Knowledge of Commonwealth Workforce Development System software (CWDS) preferred.
• Computer proficiency in Microsoft Access and Publisher preferred.

Work Location: Main Campus

Benefits Summary

Benefits:
“Success Starts Here” at Community College of Philadelphia. We recognize that our success as a college and the success of our students starts with our employees. Our employees are vital to our success. Our total compensation package includes a comprehensive offer of benefits that are unrivaled by most.

Full-time faculty and staff benefits include:

• College-paid medical, dental, drug, life and disability insurance
• Tuition remission (for classes at the college)
• Forgivable tuition loan (for classes at any accredited academic institution)
• 403(b) retirement plan with 10% College contribution with employee contribution 5%
• Flexible spending accounts
• Paid vacation, holiday and personal time
• Partial remote work schedule for remote work eligible positions

Additional College benefits:

• Winter break: 1 week around the third week in December and New Years
• Spring Break: 1 week in March
• Summer Hours: 4-day work week (closed on Fridays) from the 2nd week in May through the 3rd week in August

For More information about the College benefits and eligibility based on employee class, please visit:

Salary Grade or Rank: 1

Min Salary/Hourly Rate: $41,208

Max Salary/Hourly Rate: $50,000

Job Posting Open Date: 01/28/2026

Type of Position: Administrator

Employment Status: Full-Time

Special Instructions to Applicants

Interested candidates should complete an online application.

• Cover Letter of interest and resume required.
• Name and contact information of 3 references required.
• Employment offers are contingent upon successful completion of background checks in accordance with PA Child Protective Services Law.
• Must be legally eligible to work in the U.S.

Community College of Philadelphia is an equal opportunity employer and does not discriminate on the basis of race, sex, sexual orientation, gender identity, religion, color, national or ethnic origin, age, disability, status as a Vietnam Era Veteran or disabled veteran or any other status protected by law, in matters pertaining to employment.

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * How did you hear about Community College of Philadelphia?
   • CareerBuilder.com
   • Higheredjobs.com
   • LinkedIn
   • The Chronicle
   • Veterans Job Fair
   • Professional & Technology Diversity Career Fair
   • AL DIA - Diversity Career Fair
   • Community College of Philadelphia Website
   • Indeed.com
   • Other
2. * What is the highest level of education you have completed?
   • No Response
   • High School/GED
   • Associates Degree
   • Bachelor's Degree
   • Master's Degree
   • Doctorate
   • Other
3. * Do you possess at least a Bachelor's degree in social work, human services, or a related field?
   • Yes
   • No
4. * Do you have two (2) years of experience working with disadvantaged populations, one (1) of which must be with TANF and SNAP clients for the purposes of employment and training?
   • Yes
   • No

Documents Needed to Apply

Required Documents

1. Resume
2. Cover Letter/Letter of Application

Optional Documents

1. References

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