Recruitment Client Care and Scheduling Coordinator

Job Description

Job Description

Job description

We are searching for talented a Client Engagement Specialist to join our team in our team. You will be responsible for attracting candidates, evaluating resumes, scheduling and conducting interviews and managing the hiring paperwork. As a Scheduler, you have thorough knowledge of HR best practices and have innovative ideas and must be able to multitask. Come grow with us!

Essential Functions and Responsibilities:

• Must be a people person when it comes to resolving conflicts, clients complaints and grievances when it does arise.
• Being able to review care plans of new cases with both the clients and the caregivers making sure it is well understood before service starts.
• Managing last minute call outs and finding appropriate coverage.
• Maintains adequate numbers of available on-call caregivers.
• Responsible for answering the on-call telephone on nights/weekends.
• Ability to effectively communicate (in person, by email, and by telephone) with staff, clients, family members; good interpersonal relations
• Maintain absolute confidentiality of all information pertaining to employees, clients and client’s family members
• Perform general clerical duties – prepare correspondence, copying, filing, scanning, uploading, shredding and distribution and timely copying and filing of appropriate caregiver and client documentation
• Create and update client and caregiver records to ensure compliance with company policies and procedures
• Maintain organized documentation for caregivers, client files, and payroll
• Ability to multi-task effectively, prioritize tasks and perform timely in a highly demanding environment
• Strong organizational skills and attention to detail
• Ability to take initiative, work independently, and make decisions without being instructed by management
• Proficiency with Microsoft Office (Word, Excel and Outlook) applications and ability to learn new software.
• Excellent and Thorough Written and Oral Communication and Documentation between staff, clients, and family
• Strong attention to detail and problem solving abilities are needed
• Must have excellent computer skills

Schedule:

• Monday to Friday
• On call
• Weekends as needed

Work Location: In person