Manager - Market Operations

HarmonyCares is a leading national value-based provider of in-home primary care services for people with complex healthcare needs. Headquartered out of Troy, Michigan, HarmonyCares operates home-based primary care practices in 14 states. HarmonyCares employs more than 200+ primary care providers to deliver patient-centered care under an integrated, team-based, physician-driven model.

Our Mission – To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.

Our Shared Vision – Every patient deserves access to quality healthcare.

Our Values – The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.

Why You Should Want to Work with Us

• Health, Dental, Vision, Disability & Life Insurance, and much more
• 401K Retirement Plan (with company match)
• Tuition, Professional License and Certification Reimbursement
• Paid Time Off, Holidays and Volunteer Time
• Paid Orientation and Training
• Great Place to Work Certified
• Established in 11 states
• Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!

More details about the benefits we offer can be found at

The Manager – Market Operations is part of the operations leadership team and is responsible for providing analytical support and overseeing market operations. The Manager - Market Operations will help translate strategic vision into operations and build the operational infrastructure to support the market's growth and efficiency over time. This position will be responsible for managing multi-million-dollar P&L (~$5M of revenue).

Essential Duties and Responsibilities

• Maintain a comprehensive understanding of daily operations, policies and procedures; identify roadblocks and process gaps; and ensure effective roll out and adherence to workflow changes. Proactively solicit and problem solve issues faced by the clinical and administrative teams
• Own and drive reporting on operational performance and care management metrics for the market including regular review of relevant KPIs, qualitative and quantitative analysis, and presentation of results incorporating the Integrated Care Model
  • Translate performance metrics into actionable operational recommendations for improvement - partnering and working collaboratively with others to execute on findings
  • Create metrics that can be used in partnership with market leadership to provide data-driven mentoring / feedback to clinical and administrative staff
• Collaborate with the local and shared services colleagues and leadership to plan and execute initiatives to continuously improve the clinical delivery model as well as provider calendar and schedule management
• Serve as engagement champion to grow total census under management including but not limited to overseeing scheduling tactics, building community relationships, etc.
• Act as day-to-day project manager on key market initiatives, managing timelines and coordinating across cross-functional teams to drive outcomes
• Support the launch of new clients through patient and provider outreach, geographic analysis and on-the-ground coordination
• Lead a team responsible for the administrative functioning of a market, including but not limited to:
  
  • Preparation for Executive visits
  • Coordination with relevant vendors necessary for office operations
  • Administration of PTO and payroll systems, and on-call schedule
  • Facilities and office management
  • Repurpose workforce planning if/when necessary to meet Practice shifts
  • Facilitate the successful onboarding of new hires
  • Maintenance of supplies and maintains appropriate process for ordering and storage
  • Calendar management for the office, including prep and follow up for recurring meetings

In this role you may work with. . .

• Operations Team
• Clinical Team
• Administrative Team

• Patients
• Providers

Required Knowledge, Skills and Experience

• Bachelor's degree in business or related field or 3+ years of administrative management experience in health care, preferably in a managed care/value-based care setting
• Experience managing multi-million-dollar P&L (~$5M of revenue)
• Familiarity with valued-based arrangements, including shared savings and risk
• Experience managing a team and driving collaboration across teams
• Analytic, decisive with the ability to prioritize and communicate objectives and tactics necessary to achieve organizational goals

Preferred Knowledge, Skills and Experience

• Healthcare focus strongly preferred