Product Manager - Service
Job Title: Product Manager, Service
Job Type: Full Time, Salaried Non-Exempt
Reporting Structure: Reports to the Director of Field Service Operations, North America
EAM-Mosca Corp., Hazle Township PA, a dynamic market leader in the area of end-of-line automated packaging machinery and consumable strapping solutions, is seeking a Product Manager to join our Field Service Department.
- Develop and expand the ONE Service offerings by monitoring and analyzing market trends and customer needs in the service sector.
- Planning and implementation of new service offerings as well as improvements to existing service processes and service offerings.
- Interface responsibility between various departments, Sales, Service, Parts, and Marketing.
- Development and establishment of performance indicators to assess the quality-of-service offerings.
- Analysis and preparation of proposals for the introduction and optimization of new service processes; support in implementation (partial/project management).
- Support in ensuring compliance with quality and safety standards in the service area.
- Support for Service Sales/After Market in identifying opportunities for revenue growth through additional service offerings and upselling strategies
- Execution and commentary of benchmarking analyses to determine best practices in the service sector
- Development of customer feedback processes for continuous improvement of service offerings
- Participation in industry-related trade fairs and conferences for networking and further training
- BA in Business or Marketing.
- Experience with Business systems such as Power BI, AS400, Salesforce, and Microsoft Suite
- Public Speaking, able to present information to internal and external customers.
- Ability to understand basic Mechanical processes and procedures.
- Bilingual (English / Spanish) German is a plus.
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