Customer Service Manager, US & Canada

Reference #: JR2515638

As the Customer Service Manager, USCA, you will lead the USCA Customer Service Organization to lead standardization, excellent levels of service, process and procedural efficiencies and revenue growth plans. In addition to enhancing service the Customer Service Manager will maintain high levels of engagement and developing talent in the organization while being an advocate for service and leading by example. You will provide guidance to their direct reports on managing Service level agreement and Goal requirements. You will report to the Global Customer Service Director.

Responsibilities

Provide the direction and focused initiatives to Customer Service supervisory team focused on efficiency, effective touchpoints and quality to increase growth and overall customer satisfaction Work with Customer Service leaders to maintain standard operating procedures that maximize organizational efficiency, effective touchpoints and high levels of service through the use of KPI's and SLA's Responsible for the recruitment and development of employees to expand roles, responsibilities and skills Foster a culture of teamwork, collaboration and a 'can-do' attitude while building high levels of accountability and sharing best practices across the region or globe Develop the individuals to gain full understanding of market strategy, route to market, sales and marketing campaigns and climate Support priorities and direction for Commercial Excellence projects that have a direct or indirect impact on the USCA Customer Service teams Collaborate with functional teams to ensure alignment on business objectives, targeted strategies for improved service, customer support and revenue growth

Qualifications

Bachelor's degree or equivalent experience required 5-7 years Customer Service Management preferred qualifications

About us:

Here at PPG we make it happen, and we seek candidates of the highest integrity who share our values, with the commitment and drive to strive today to do better than yesterday - everyday. PPG: WE PROTECT AND BEAUTIFY THE WORLD Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit and follow @ PPG on Twitter. At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email [email protected]. PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday. Medical, Dental, Vision, and 401k Benefits will be discussed with you by your recruiter during the hiring process. PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email [email protected]. Pay Transparency poster: English_formattedESQA508c.pdf

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