Call Center Member Service Representative (Hybrid)
Job Description
Job Description
Call Center Member Service Representative (Hybrid)
Locations: Philadelphia, Abington, Warminster, Fairmount
Pay: $22.45/hr + Full Benefits
Schedule: Monday–Friday, 8:30 AM–4:30 PM
Employment Type: Direct Hire
Overview
We are hiring three Call Center Member Service Representatives who will primarily support our call center operations . All new hires will complete a structured 90‐day training program that includes both call center and access center rotations.
Training Program (First 90 Days)
The training will be a mix of in‐person and hybrid , depending on the phase:
Breakdown:
- 30 days with the trainer (in-person & remote)
- 30 days of call center training (in-person & remote)
- 30 days of access center training (in-person only), rotating through:
- Warminster
- Abington
- Fairmount
- Morrell (NE Philadelphia)
After training, staff will be primarily assigned to the call center , with occasional flexibility needed to support access center locations if coverage is required (in office). This is expected to be rare based on current staffing.
Work Model After Training
- Position becomes hybrid once fully trained.
- Currently: In-office on Wednesdays only.
- Effective June 1: In-office on Tuesdays and Wednesdays (subject to change).
Responsibilities
- Assist members with transactions, new accounts, and digital banking support
- Provide service via phone, email, and in-person interactions
- Support financial needs including loans, inquiries, and product recommendations
- Ensure adherence to all compliance and regulatory requirements
Qualifications
- 1–3 years of customer service experience (banking preferred; call center experience a plus)
- Strong communication and problem‐solving skills
- High school diploma or GED required
- Comfort traveling between the three designated locations as needed
- Ability to pass a criminal and credit background check
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