Telephone Operator

Jamison Professional Services, Inc. (“Jamison”) is currently seeking a qualified and motivated candidate for the position of Telephone Operator, in the Philadelphia, PA area.

About the Role:
We are seeking reliable and professional Telecommunications Operators to provide critical support across all communications systems at the CMCVAMC and its associated sites. This is a vital customer service role that ensures smooth operation of incoming/outgoing calls, emergency communications, and internal coordination.

Work schedule: 40 hours per week - There are no dedicated tours for FTE assigned, all FTE will rotate tour coverage. Flex tours may be assigned based on the need of the contracting officer. The contractor will be required to perform services on all federal holidays and any approved unplanned holiday.

Tour/Lunch/Break Schedule:

• 8:00AM - 4:30PM | (1) thirty-minute (30) | (2) 15-minute
• 4:00PM - 12:00PM | n/a | (2) 15 minute
• 12:00AM - 8:00AM | n/a | (2) 15 minute

Key Responsibilities:

• Operate a variety of office and telecom equipment, including:
• Cisco Phone Model CP 8841.
• Automatic Call Distribution (ACD) switchboard.
• Facility-wide paging systems.
• Deliver messages and emergency communications promptly and accurately.
• Monitor alarms and respond to emergency notifications efficiently.
• Provide customer service support for patients and staff via phone.
• Route calls to the correct departments and locations within the facility.
• Utilize Microsoft Office Suite (Outlook, Excel, Word) for administrative tasks.
• Maintain and track communication tasks from start to finish.
• Handle sensitive or difficult calls with professionalism and empathy.
• Index and maintain current records of patient/employee locations.
• Operate emergency equipment related to alarms, patient safety, fire, and disaster protocols.

Performance Expectations:

• All routine calls (internal/external) must be answered within 3 rings.
• Emergency calls must be answered within 2 rings.
• All emergency communications must be broadcast via paging at least 3 times within 15 seconds.

Ideal Candidate Will Have:

• Prior experience in telecommunications or customer service roles (2+ years).
• Strong communication and interpersonal skills.
• Familiarity with hospital or clinical settings (preferred).
• Ability to stay calm and organized under pressure.
• Proficiency in Microsoft Office applications.

Clearance Level Required: Must be able to pass a Federal Background check.

JAMISON CORPORATE OVERVIEW :
Jamison Professional Services, Inc. (Jamison) is a Service-Disabled, Veteran-Owned Small Business (SDVOSB), certified Minority Business Enterprise (MBE) headquartered in metropolitan Atlanta, Georgia. We specialize in providing professional management, administrative, healthcare, court reporters and transcriptionist experts, and document/ record and telehealth operational support solutions to U.S. Government, State, and commercial clients. Jamison is a nationwide professional staff augmentation company, that helps commercial clients and government agencies expand their talent acquisition reach by sourcing, assessing, developing, and managing the talent that enables them to be successful.

Jamison offers a wide range of employment opportunities in the commercial and government sectors. We seek employees who share our values of service excellence, integrity, and professionalism.

Jamison affords equal employment opportunity to all individuals, regardless of race, creed, color, religion, gender, national origin, ancestry, age, marital status, veteran status, disability, medical condition, gender identity, or sexual orientation. Our employees, as well as applicants and others with whom we do business, will not be subjected to sexual, racial, religious, ethnic, or any other form of unlawful harassment and/or discrimination. In addition, Jamison adheres to the equal employment opportunity requirements of all states and localities in which it does business.

Jamison’s commitment to equal opportunity is applied through every aspect of the employment relationship, including, but not limited to, recruitment, selection, placement, training, compensation, promotion, transfer, termination, and all other matters of employment.

Applicants may be required to successfully complete an online assessment to determine qualifications for positions requiring specific skills.

About Jamison Professional Services:

Jamison Professional Services, Inc. (Jamison) is a Service-Disabled, Veteran-Owned Small Business (SDVOSB), certified Minority Business Enterprise (MBE) headquartered in metropolitan Atlanta, Georgia, founded in 1993. As a nationwide professional staff augmentation company, we help commercial clients and government agencies expand their talent acquisition reach by sourcing, assessing, developing, and managing the talent that enables them to be successful. We have provided talent solutions and operational solutions in the areas of program management, financial management, acquisition support, and strategic planning/consulting to over 30 U.S. Government agencies, including all four branches of the military.