PROGRAM DIRECTOR

Job Description

Job Description

The Program Director is responsible for ensuring the creation of an environment conducive to the provision of service for the individuals supported by the program, including providing supervision to ensure adherence to program Regulations for supporting the Service Line program participants with significant Behavioral Challenges in a residential setting in the community. The Program Director is held accountable for ensuring that the program is managed and held to the highest standards. This includes clinical quality, quality assurance, financial management, funder requirements, recruitment and retention, communications, compliance, revenue cycle, and general program operations. A commitment to the RHD values should be demonstrated as job duties are performed.

Position Responsibilities:

Leadership, Staff Management and Organizational Strategy

• Supervise program staff and maintain an organizational culture and services where professionalism, quality care, employee engagement and empowerment, and services that further RHD's values are recognized and rewarded.
• Ensure that the program team is knowledgeable about the corporate strategic and service line operational initiatives and provides an understanding of each initiative and how it relates directly to their program.
• Develops and monitors program using metrics to ensure quality staff support, oversight, and development throughout the program.
• Oversees and participates in the recruitment, hiring, training, evaluation, and disciplinary process for all employees.
• Ensures program is filling staffing vacancies in partnership with the HR Team.

Program Oversight and Evaluation

• Day-to-day administrative and operational oversight and support of the Program Manager and other program staff for programs/services to ensure high-quality service delivery
• Promotes and supports a working environment consistent with the culture of RHD and RHD Values
• Data collection and reporting, primary liaison with service line and departments.

Oversight to ensure that all staff members meet or exceed standards set by regulations of the federal, state, and local government, funders, accrediting bodies, and RHD corporate policies.

• Ensure all fire safety inspections and fire alarm equipment are completed and meet safety standards annually.
• Ensure the facility systems and factory-based equipment meet OSHA regulations.
• Report all maintenance request to the maintenance department promptly.

Quality Assurance

• Collaborate with the Regional Director to ensure that services are trauma-informed, person-centered, and that best practices are implemented.
• Collaborate with the Regional Director in the implementation of initiatives supporting the related RHD Strategic Objectives and other corporate-wide clinical initiatives.
• Partners with the quality team to ensure best practices in the program and quality enhancements lead to quality outcomes
• Ensures that all consumers have current and appropriate ISP’s or treatment plans in place, that their needs are met, and that they are being enabled to experience the highest level of independence possible.

Finance, Development, and Other Operations

• Works with the program team, service coordination team, and revenue cycle team to ensure that all individuals supported have current authorizations and that all services and related notes are entered into the electronic health record timely and according to policy. Assists in the resolution of outstanding/unpaid services and claims.
• Maintain positive relationships with D.B.H. Program Analyst and other D.B.H. Providers.
• Schedule and conduct annual concurrent reviews for each resident.
• Completes Funder Event Forms for all resident movement, to include admissions, discharges and other events.
• Maintain positive program census by conducting outreach, scheduling interviews, and admitting new residents.
• Maintain accurate verification of census and census reporting.
• Works with Budget Management team to ensure operations fall within projected budgets.
• Authorizes and incurs program expenditures in accordance with the approved program budget in partnership with other leadership, as required.
• Oversees program financial processes and transactions, including but not limited to accounts payable, payroll, and consumer funds, to ensure compliance with established policies and procedures.
• Communicate funder/government information to the program team to ensure understanding and compliance and attend local funder/government meetings, as requested by the Regional Director.

Job Qualifications

Education and Experience:

• A bachelor’s degree from an accredited college with a major in human services or business management, a Master’s degree preferred.
• 5 years of experience in a human service agency, which included 3 years of supervision of others, direct service, and program planning.
• Knowledge of and compliance with the State Regulations and IDS Guidelines
• Ability to effectively use computers, pertinent technology, and mobile devices
• Ability to effectively communicate both verbally and in written form
• Ability to support and implement RHD values and beliefs
• Ability to engage clients and staff in effective, therapeutic, and healthy interactions [Professional Certification (if applicable)]
• Criminal record clearances, as dictated by the assigned programs

Job Competencies

• Effective Communication: Ability to clearly and respectfully communicate with residents, families, staff, and external agencies. Demonstrates active listening and ensures transparency in all interactions.
• Ethical Practice: Upholds confidentiality, integrity, and ethical standards in all interactions and decisions, ensuring the rights and dignity of residents are prioritized.
• Leadership and Accountability: Provides clear direction to staff, models positive behaviors, and takes responsibility for the success of the residential program. Holds self and team members accountable for meeting expectations and standards.
• Collaboration: Works collaboratively with other professionals, families, and community partners to ensure quality care and services are provided to residents.
• Cultural Humility: Demonstrates respect for and understanding of the diverse backgrounds, needs, and perspectives of residents, staff, and families, fostering an inclusive and supportive environment.
• Problem Solving and Conflict Resolution: Approaches challenges with a solution-focused mindset, resolving issues in a fair and timely manner, while maintaining professionalism and promoting a positive atmosphere.
• Adherence to Policies and Procedures: Ensures compliance with all regulatory and organizational standards, maintaining a safe, respectful, and efficient residential environment.

About Company:

Apis Services, Inc. (a wholly owned subsidiary of Inperium, Inc.) provides a progressive platform for delivering Shared Services to Inperium and its Constellation of affiliate companies. Allowing these entities to advance their mission and vision. By exploring geographical program expansion and focusing on quality outcome measures to create cost savings that result in reinvestment into the organizations stakeholders through capacity creation and employee compensation betterment.

Apis Services, Inc. and affiliate’s provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and all applicable state and local laws and regulations, including nondiscrimination in hiring and employment. All employment decisions are made without regard to race, color, religion, gender, national origin, ancestry, age, sexual orientation, gender identity and expression, disability, genetic information, marital status, pregnancy/childbirth, veteran status or any other basis protected by law. This policy of non-discrimination and equal employment opportunities extends to every phase and aspect of hiring and employment.