Account Manager

Job Description

Job Description

Our rapidly growing third party logistics (3PL) & Print-On-Demand (POD) company is seeking an Account Manager for our Dubois, PA location.

The Account Manager is responsible for supporting the needs of their portfolio of clients and assisting in special requests from those clients. This role would serve as liaison between our clients and the facility, while promoting and maintaining positive customer relationships. You will be responsible for fostering old and new relationships, driving sales, and working collaboratively with others within the organization.

Help us revolutionize how businesses store and deliver their products, offering optimal storage and fulfillment planning and management. This is a significant opportunity in a team oriented and entrepreneurial atmosphere to play a major part.

ESSENTIAL FUNCTIONS:

• Build and maintain relationships with new and existing 3PL vendors and national “on demand warehousing” organizations for lead generation and industry tools and best practices
• Regularly conduct C-level face to face meetings
• Seek out new/potential business opportunities with customers
• Understand customer needs and explain to them the benefits of our client services
• Work with our warehouse team to onboard customers meeting their specific service needs in the ways of space, storage, and handling to provide a seamless experience
• Monitor, interpret, and follow-up on freight shipments scheduled for clients
• Handle queries and solve problems regarding order status, late shipments, billing concerns, stocking problems, etc.
• Assist in examining claims, order replacements, process enhancements

NON-ESSENTIAL FUNCTIONS:

• Perform sorting and filing
• Perform other job responsibilities, as necessary and/or assigned

PHYSICAL/OTHER REQUIREMENTS:

While performing the duties of this job, the employee is frequently required to do the following:

• Ability to move 25+ pounds
• Comfortable with a hybrid work schedule (in-person and remote)
• Work with computers for most of the day (looking into the screen and performing data entry/computer keyboarding)
• Ability to work in a warehouse environment where temperature is affected by weather conditions

EDUCATION, EXPERIENCE AND SKILLS REQUIREMENTS:

• Minimum two (2) years’ experience/background in a customer service/support role
• Outstanding interpersonal and service orientation skills
• Assertiveness
• Working knowledge of distribution processes
• Excellent communications, analytical and problem-solving skills
• Strong attention to detail and follow-through
• Experience presenting in front of teams and senior level management
• Proficiency with Excel and database software, including Shopify
• 3PL, supply chain or contract manufacturing company experience preferred

Equal Opportunity Employer

Job Type: Full-time

Schedule:

• Monday to Friday 9AM-5PM

Supplemental Pay:

• Bonus opportunities

Work Location: 215 Beaver Drive DuBois, PA 15801