Client Service Call Center Agent

Description

Maintaining industry leading service standards by providing prompt service and one call resolution.

Availability and dependability to multitask between systems and job duties such as documentation, taking calls, following up on items as needed.

Highly focused on a total team environment to create a great culture that centers around servicing the customer and creating growth for the company.

Most calls will be from current clients who have questions about their policy in regards to:

Requested changes or updates to their accounts

Grow existing client relationships

Saving cancel requests

Setting up autopay

Timely entry of all inbound leads

Skills

Call center

Customer service

Microsoft office

Insurance

Salesforce

Problem management

Problem solving

Multitasking

Communication and writing skills

Data entry

Strong computer skills: CRMs, Dual monitors, phone systems

Additional Skills & Qualifications

Call Center - 2+ years

High emotional intelligence and patience

Strong problem-solving and multitasking abilities.

Reliable attendance and commitment to quality service.

Comfortable with digital tools and data entry.

Professional demeanor and team-oriented mindset.

Ability to build rapport quickly and handle diverse customer needs.

Experience Level

Intermediate

This is a Contract to Hire position based out of Pittston, PA.

The pay range for this position is $19.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Pittston,PA.

This position is anticipated to close on Feb 13, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.