Member Services Coordinator, CI

Job Description

Job Description

About NMG:

Nationwide Marketing Group works on behalf of thousands of independent appliance, furniture, bedding, electronics, specialty electronics, custom installation and rent-to-own dealers helping them grow their businesses and thrive on their own terms. With more than 5,000 members operating some 14,000 storefronts, Nationwide Marketing Group is the largest buying, marketing and business support organization of its kind, representing billions in combined annual sales across the membership. For over 50 years, the organization has remained committed to the independent channel, empowering members with the scale, sophistication and efficiencies they need to compete while delivering the unmatched business intelligence, tools and resources required to win in an ever-changing business environment. To learn more, visit our website at nationwidegroup.org or Nationwide Marketing Group LinkedIn

NMG offers:

• Competitive base pay and performance bonus, dependent on role.
• Medical, Dental, Vision with $0 cost Employee-Only coverage options
• Employer Paid Basic Life/AD&D
• Employer Paid Short-Term and Long-Term Disability
• MetLife supplemental insurance benefit options
• Matching 401K with 100% vesting
• Open PTO Policy, Paid Holidays, Paid Maternity/Paternity to help you balance work and personal life
• Business casual work environment
• Discounts Program on Electronics, Cells Phones, Health & Wellness, Travel, Entertainment, Home & Auto, Pet Insurance and more!

Job Location: Chester Springs, PA; Hybrid Work Model

Job Summary:
The Custom Integration (C.I.) Member Services Coordinator is a central figure in supporting both our members and our internal operations. This is a high-impact role that blends administrative coordination with core accounting responsibilities. A key focus will be supporting the transition from manual, paper-based billing and rebate processes to digital, automated systems (including ACH payments). You’ll help modernize how we process accounts receivable (AR) and accounts payable (AP), which will free up our small but mighty team to focus on strategic goals.

We’re looking for someone who is not only organized and tech-savvy, but also comfortable and trustworthy with financial data and ready to dig into systems, workflows, and reporting to improve accuracy and efficiency.

Key Responsibilities:

Accounting & Financial Operations

• Overhaul and help implement new digital AR/AP systems, replacing outdated manual processes

• Coordinate the processing, tracking, and reconciliation of membership fees, rebates, and vendor payments

• Work with the Accounting team to identify process improvements and troubleshoot discrepancies

• Assist in generating financial reports related to member billing, sales data, and payment activity

• Ensure clean, audit-ready documentation and digital records of all financial transactions

Member Support & Engagement

• Serve as the main point of contact for member inquiries and account-related issues

• Maintain a detailed and up-to-date membership directory and database

• Support the onboarding of new members and provide timely access to internal platforms

Platform & Communication Management

• Maintain functionality of MemberNet and ensure timely access for users

• Administer Slack channels and facilitate communication across teams

• Oversee credentialing and access for CEDIA and AVIXA Academy platforms

Sales Data Management & Reporting

• Input, validate, and manage member sales data across systems

• Conduct discrepancy research and work cross-functionally to resolve issues

• Prepare and distribute recurring sales performance reports for internal use

Conference & Event Support

• Assist with planning, content collection, and logistics for member events and industry conferences

• Coordinate member registration and provide on-site support during key events

What You Bring:

• Associate’s or bachelor’s degree preferred (Accounting, Business Administration, or related field)

• 2-4 years of professional experience, ideally in member services, accounting, or operations

• Strong working knowledge of office systems and financial processes (AR/AP)

• High comfort level with Excel, financial systems, and databases

• Excellent communication and problem-solving skills

• Ability to pass a background check upon offer of employment

Job Competencies:

• Intrinsically motivated with demonstrated ability to take initiative, identify needs, make recommendations for improvement, see recommendations through implementation, and evaluate improvements for effectiveness
• Excellent consulting, client management and business literacy skills with demonstrated understanding of corporate and business unit challenges
• Excellent organizational skills with high attention to detail and demonstrated ability to effectively manage multiple conflicting priorities
• Exceptional oral and written communication skills
• Exceptional interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business
• Team player that can adapt in a fast pace and changing environment
• Proficient computer skills with working knowledge of standard business applications such as Microsoft Office, NetSuite and ADP HCMS experience; ability to quickly learn new computer applications as required
• Commitment to exemplifying the organizational core values and key competencies

Work Environment:
Must be able to read, write, and communicate both verbally and in written form to express and exchange ideas. While performing the responsibilities of this job, the employee must be able to access all components of the workstation and other office equipment. Frequent typing, writing, bending, and twisting. Must be able to lift up to 10 pounds.

General office environment with moderate noise. This position is mostly sedentary, involves sitting most of the time, but may involve walking or standing for brief periods of time. A busy environment with many unscheduled interruptions. Frequent computer use at workstation for extended periods of time. Public contact position requiring appropriate business apparel.

Why you want to work with NMG:
Nationwide Marketing Group is an equal opportunity employer that does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. We believe that the future of our organization depends on building a diverse, representative, and inclusive team. We strongly encourage individuals of all backgrounds to apply. Should you need any reasonable accommodations through the interview process, please let us know.