Part Time Customer Service Administrative Assistant

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The Customer Service Administrative Assistant will possess excellent listening, communication, organization, and problem-solving skills. They will provide outstanding customer service over the phone or via email, while fulfilling a variety of administrative tasks in the office.

Duties and Responsibilities:

• Provide excellent customer service
• Be alert and attentive
• Actively listen with full attention to customer's needs and questions
• Effectively provide answers to customer inquiries over the phone; follow up as needed
• Balance daily cash receipts
• Process credit card payments
• Review various sales reports and complete required tasks for each report
• Submit furniture warranties on behalf of customers
• Input and maintain updated customer related sale information in store database
• Assist in managing DocuSign
• Knowledgeable of vendors and product information
• Order office supplies
• Prioritize work assignments to maximize efficiency
• Maintain confidentiality of customer information
• Other duties as assigned

Education, Experience, and Qualifications:

• High School Diploma
• 1 year customer service experience
• Strong interpersonal skills
• Detail oriented
• Ability to gain adequate knowledge of our vendors and product information
• Team player; must work well with others to ensure smooth operation
• Work independently with little supervision
• Adequate knowledge of computer software including Microsoft Office Word, Excel and Outlook, Adobe Acrobat, and DocuSign
• Ability to learn and understand the company computer software (GERS) to run reports, track sales orders, and update information
• Working knowledge of office equipment; computers, printers, phones, etc.
• Ability to multi-task to achieve productivity
• Must be able to pass criminal background check and drug screen

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Ability to sit at a desk for a prolonged period of time
• Ability to work on a computer for a prolonged period of time
• Must have good hand-eye coordination, hand and finger dexterity, and visual acuity to use a keyboard
• Ability to grasp, carry, reach, and bend
• Ability to lift up to 15 pounds at times
• Ability to extend daily work schedule as needed to meet customers' needs

Job Types: Full-time, Part-time

Pay: $18.00 - $20.00 per hour

Expected hours: 20 per week

Benefits:

• 401(k)
• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 4 hour shift
• Monday to Friday
• Morning shift

Work Location: In person