Production Manager [Home Improvement]

Job Description

Job Description

Job Summary: Functional Responsibilities:

· Committed to a world class Customer Experience.

· Committed to 100% customer satisfaction.

· Committed to a WIN – WIN – WIN outcome.

· Committed to following proven processes and training that drive success.

· Service Management

o 100% responsible for the customer’s satisfaction.

o Jobsite inspections to inspect what is expected from our installation teams.

o Preconstruction meetings to ensure that the “Right” job will be installed.

· Contract Review Management

o Production firewall

§ Reject any job without proper pricing, paperwork, scope or unrealistic expectations

· Works with the sales manager to ensure issues don’t recur

o Field measure firewall

o Ensuring work orders can be followed WITHOUT interpretation, mind reading, continual reminding or babysitting.

o Creates the material lists to be ordered.

· Scheduling Management

o PLANS TODAY FOR THE FUTURE.

o PROACTIVE AND NOT REACTIVE.

o Put the right crew on the right job to ensure profitability and 100% customer satisfaction.

· Production Personnel, Subcontractor and equipment Management

o Toolbox talks with install team to promote a safety mindset.

o Safety meetings for job sites.

o Immediately reports safety or injury incidents.

o Hire and develop field personnel.

§ Develops and coordinates training program for field personnel

o Ensures subcontractors have been trained in the proper installation and customer service standards of Lehigh Gap Exteriors and the manufacturer.

· Job Quality and Productivity

o Responsible for the quality and productivity of the Production department.

o Entering all work into CRM

§ All paperwork, drawings, quotes, orders, pictures, notes, meetings, calls etc....

o Responsible for install efficiency.

o Establishes and maintains production standards.

o Assures that the attitude and appearance of the production personnel, vehicles and equipment are maintained at a high level.

o Assures that the job site is maintained and cleaned up each day and upon completion.

· Job Profitability & Collections

o AWO’s

o Inventory management

o Measures the crew’s performance against established quality and production standards

o Assures that the Field Supervisor inspects the job and collects payment

Qualifications:

• Provide World Class service to customers by providing the best communication, labor & materials
• General Knowledge of residential home construction.
• Resolving complaints before they start or immediately once noticed
• High school diploma or equivalent (associate or bachelor’s degree preferred).
• Previous customer service experience is a plus.
• Strong verbal and written communication skills.
• Ability to work well in a team environment.
• Excellent problem-solving and conflict resolution skills.
• Ability to multitask and manage time effectively.
• Passion for helping others learn, grow and succeed.
• Proficiency with Microsoft Office and CRM software preferred.
• Positive attitude and a genuine desire to assist customers.

Work Environment:

• Office work, Driving, jobsites. Weekdays and weekends if needed.

We are a family owned and operated company that has a Win-Win-Win Philosophy.
--Our Employees Win by having a great work environment of safety, fun, and a bright future.
--Our Customers Win by having the best products installed by the best installers who focus on quality and customer experience.
--Our Company Wins by having wonderful customers and employees that create a sustainable tomorrow.

Company Description

We are a family owned and operated company that has a Win-Win-Win Philosophy. \r\n--Our Employees Win by having a great work environment of safety, fun, and a bright future.\r\n--Our Customers Win by having the best products installed by the best installers who focus on quality and customer experience.\r\n--Our Company Wins by having wonderful customers and employees that create a sustainable tomorrow.