Communications Technologies Account Manager 16751146

A leading communications solution provider based in Berks County and servicing the South East PA market and beyond, is searching for a Communications Technologies Account Manager . By providing unique wireless communications solution to customers, drive new business solutions in the emergency communications field, and leading the onsite installation teams, you will be part of driving industry specific communications solutions to a wide variety of companies.

Position Summary

Responsible for servicing existing accounts and to establish new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets. Accept training on the suite of products and services offered by the corporation. Foster and cultivate both existing and new clientele by proactively promoting the capabilities and offerings of the corporation.
Provide assistance and insight with the development of marketing and communication campaigns.

Responsibilities

Solicit business opportunities from new and existing clientele

Provide outstanding Customer Service

Participate in company-sponsored technical training on products and services either currently provided by the corporation or products and services endeavored to be provided in the future pursuant to customer demand or emerging technology needs.

Schedule and plan meetings with existing and new clientele to discuss communication and technology needs.

Participate in scheduled Sales Department conference calls.

Compile documentation relative to sales activity, call logs, opportunity logs, and strategic development.

Provide pre-sales consultative advice during opportunity walk-throughs, responses to Requests For Proposals, project planning, and design/engineering.

Work harmoniously with all corporate departments including but not limited to Administration, Sales, Fulfillment, and Executive Management on daily operational issues and opportunities.

Shadow other employees in the spirit of learning more about our organization.

Must be able and willing to travel, possess a valid driver’s license, and able to pass government clearances along with a drug test.

We are looking for familiarity with and train you to troubleshoot system-level equipment including but not limited to:
APCO Project 25 Networks (ASTRO, ATLAS, etc.)
Routers
Switches
Servers
Base Stations
Repeaters
Trunking Controllers
Dispatch Consoles
Microwave Stations
Channel Banks
Wireless Transport Technology
Video Surveillance Cameras
Radio Over IP (RoIP) Gateways
9-1-1 Call Taking Stations
Using products like:
Analog RF wattmeter
Digital RF wattmeter
Digital multi-meter
RF communications service monitor
Antenna tester/analyzer
Line level meter
T1 test set
Network Analyzer hardware & software

You must be able to read and comprehend wiring diagrams, network diagrams, basic schematics, Bills of Material (BOM), and theory of operations.
Proficient with the following systems will be key:
Business Management System
Microsoft Windows 10
Microsoft Windows 11
Microsoft 365
Dropbox
OneDrive
Virtual Private Network (VPN) Clients & Servers

Qualifications
High School Diploma
3 to 7 years of education or related field technology installation experience along with a proven track record of project management and new business development
Understanding of the above technical concepts
Ability to problem solve
Adherence and attention to detail
Strong written and oral communication skills; Strong organizational skills; Ability to follow directions
Ability to work both in a team environment and independently
Outstanding customer service skills
Ability to pass a drug screening test
Consent to random drug screening tests as required by projects and contracts
Pass a criminal background check
Pass a driver’s background check
Possession of a clean valid driver’s license

Equal Opportunity Employer
IND123