Inside Sales Manager

Friends Life Care is a Quaker-based nonprofit that pioneered the concept of continuing care at home. Friends Life Care has offered a unique alternative or supplement to long-term care insurance for 35+ years. Our service is designed to help our members successfully age in place and remain independent.

Our mission is to help seniors and baby boomers thrive as they age. Friends Life Care has a VigR(R) Vitality, Independence, Growth, Resilience(TM) philosophy to keep our members healthy and help them thrive in their own home for as long as possible. Quaker values of integrity, inclusion, compassion, and respect for human dignity provide focus for our work today and for the future.

Friend Life Care has a multidisciplinary team of professionals focused on the health and wellness of our members, care management with a network of credentialed caregivers, and recommendations for improving home accessibility. We provide members with financial security and peace of mind.

Overview:

Friends Life Care is seeking an Inside Sales Manager to support the organization in achieving its sales goals. Working alongside another Salesperson, this role is responsible for managing the sales pipeline, preparing and presenting personalized plan proposals, addressing objections, and guiding leads through a consultative sales process. The Inside Sales Manager nurtures prospects through underwriting and successfully closes approved applicants, converting them into new members.

In this hybrid role, they will work remotely from their home office and in person at our Blue Bell, PA office up to 3 times per week and attend Friends Life Care sales seminar presentations in southeastern Pennsylvania and Delaware. The ideal candidate is organized, collaborative, a professional communicator (in-person, on the phone, in email, and via videoconference), and results-driven. In addition, the ideal candidate will be comfortable working in a small company and growing their experience and skills in the position.

Key Responsibilities:

• Sales Performance & Pipeline Management
  • Achieve assigned annual sales goals, including new member signings and revenue targets.
  • Develop and implement sales strategies to build and maintain a strong, qualified pipeline.
  • Accurately track all sales activities using Salesforce and ensure timely completion of contracts via DocuSign or in person.
• Lead Engagement & Consultative Selling
  • Initiate and maintain relationships with prospective members through personalized, consultative outreach.
  • Conduct proactive outreach via calls, video, email, social media, in-person visits, and more to drive engagement and conversions.
  • Understand individual prospect needs and present tailored plan proposals to guide them through the decision-making and enrollment process.
• Applicant Support & Collaboration
  • Partner with the admissions team and internal staff to ensure a smooth underwriting and application experience.
  • Provide clear, timely communication throughout the applicant journey to support successful onboarding.
• Industry Knowledge & Communication
  • Stay informed about the continuing care at home industry and effectively communicate Friends Life Care’s unique value proposition.
  • Use a variety of communication channels (phone, email, text, video, in-person) to deliver compelling and compliant messaging.
• Marketing & Outreach Participation
  • Represent the organization at presentations, workshops, webinars, and community events.
  • Collaborate with the marketing team by sharing consumer insights and supporting lead generation efforts.
  • Network with referral sources to identify new business opportunities.
• Compliance & Confidentiality
  • Maintain strict confidentiality of applicant and member information in compliance with HIPAA regulations.
  • Adhere to all organizational policies, procedures, and standards.

Qualifications:

A Bachelor’s degree is preferred.

Minimum of 7 years of experience in sales or related positions.

Proficiency in Salesforce CRM, DocuSign, Microsoft Suite, and other department specific technology and tools.

Outstanding communication and interpersonal skills – verbal and written – and demonstrated customer service.

FLCP provides equal employment opportunities to all employees and applicants for employment without regard to their status in any protected class, including but not limited to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, lay off, recall, transfer, leave of absence, compensation, and training.

Highlight – Best Places to Work & Platinum SAGECare Credential

Hybrid: Up to 3 days per week in the office.

Salary range – $60k Base Salary plus Commissions.

If you are interested in applying, please email your resume and a brief statement of interest to the HR mailbox at [email protected].

All interested candidates can apply.