Part time Ticket Agent

Job Description

Job Description

Strasburg Rail Road Position Description

Position Title:  Ticket Agent FLSA:  Non-exempt

Retirement: 401k/Roth

Worker Category: Part-time Position Reports To:  Guest Services Manager

POSITION PURPOSE: The Ticket Agent at the Strasburg Rail Road is a key member of the Station Department, providing valuable front-line interaction with guests. The Ticket Agent is responsible for providing direct service to our guests by ticket sales, passes and general information. The Ticket Agent is charged with serving the guest and enhancing guest experience to the greatest extent possible.

ESSENTIAL DUTIES

• Check station signage to ensure its accuracy.

• Prepare cash drawer for the day.

• Prepare necessary paperwork.

• Verify accuracy of currency.

• Open sales window one hour prior to first scheduled train.

• Quickly and efficiently sell tickets and passes through the railroad's computer-driven, cloud-based ticketing solution.

• Announce train arrivals.

• Communicate pertinent information clearly and succinctly over the 2-way radio.

• Answer questions and provide information as appropriate to the railroad's wide demographic of guests.

At conclusion of scheduled shift, the Ticket Agent must:

• Reconcile cash drawer

• Prepare deposit

• Prepare change bag for next day

• Secure ticket office

• Assist with training of new agents.

• Provide exemplary customer service, treating guests as you would desire to be treated.

• Assist with other duties as assigned.

PERFORMANCE MEASUREMENTS

• Neat and clean appearance subscribing to the Uniform Policy and the requirements found in the SRC Employee Handbook and the subordinate Station Department's Standard Operating Procedure (SOP).

• Must be able to work well under pressure.

• Courteous and efficient relations with guests, including the ability to solve problems and meet their immediate needs.

• Demonstrated an ability to accurately disseminate information about the railroad, its train- and event-related tickets/passes, and the variety of train accommodations.

• Consistent eagerness to answer questions and always serve the visiting guest with a positive attitude.

• Positive and effective relations with co-workers.

• Proper handling, accounting, and safeguarding of company funds and collected fares.

• Timely work attendance and adherence to the worker replacement policy.

QUALIFICATIONS

• Ability to positively interact with people – guests and co-workers alike.

• Enthusiasm to provide exemplary customer service.

• High degree of comfort and proficiency in working with computers. Typing and search bar functionality skills a plus.

• Ability to accurately handle funds and reconcile a cash drawer.

• Flexibility and ability to adapt to unexpected circumstances.

• Willingness to work the Station Department's minimum of 2-3 days a week per calendar month, including some weekend shifts, subject to the railroad's operational schedule.

• Punctuality.

WORKING CONDITIONS

• The Ticket Agent position is part-time and seasonal.