Customer Service Representative

Job Description

Job Description

TEKsystems is seeking a motivated and customer-focused Client Services Representative to join our team in Pittston, PA. As a Client Services Representative, you will be the first point of contact for our client's customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure that clients have a positive experience with our client's insurance products.

About Our Client: Our client is dedicated to providing small businesses with insurance solutions that are simple, affordable, and tailored to their needs. They pride themselves on their commitment to customer service and their ability to deliver high-quality insurance products.

Key Responsibilities:

• Respond to client inquiries via phone, email, and chat in a timely and professional manner.
• Provide detailed information about our client's insurance products and services.
• Assist clients with policy changes, claims, and billing questions.
• Resolve client issues and complaints with empathy and efficiency.
• Maintain accurate records of client interactions and transactions.
• Collaborate with other departments to ensure seamless service delivery.
• Stay up-to-date with industry trends and our client's product offerings.

Qualifications:

• High school diploma or equivalent; college degree preferred.
• Previous experience in customer service, preferably in the insurance industry.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite and CRM software.
• Bilingual skills are a plus.

Why TEKsystems? At TEKsystems, we believe in fostering a supportive and inclusive work environment. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth. Join us and be part of a team that values your contributions and helps you achieve your career goals.

Job Type & Location

This is a Contract to Hire position based out of Scranton, PA.

Pay and Benefits

The pay range for this position is $19.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Scranton,PA.

Application Deadline

This position is anticipated to close on Nov 21, 2025.

h4> About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.