Wilkes-Barre Regional Manager
- Uphold rigorous adherence to workplace safety standards
- Lead and manage all regional Building Services operations, including preventative maintenance, on-demand service, and mechanical project work
- Partner with senior leadership to develop and implement regional operational strategies that support company goals and growth initiatives
- Create a positive working environment by providing leadership, coaching, and development to Service Managers, supervisors, and field staff to ensure a high-performing and engaged team.
- Oversee regional scheduling, dispatching, and workforce planning to maximize efficiency and service delivery
- Ensure compliance with all safety regulations, industry codes, and company policies
- Monitor and improve service quality, operational processes, and customer satisfaction across the region
- Collaborate with sales and account management teams to support client relationships, contract development, and project opportunities
- Identify opportunities for revenue growth, cost savings, and operational improvements within the region
- Track and analyze key performance indicators (KPIs) including service efficiency, contract profitability, and customer retention
- Support the development and execution of regional budgets and financial forecasts
- Stay current on HVAC industry trends, emerging technologies, and best practices
- Act as the primary escalation point for major customer concerns within the region
- Increase existing customer interaction and/or other services by maintaining ongoing relationships and ensuring customer satisfaction.
- Leverage all of the McClure Company offerings to generate leads and cultivate additional opportunities
- Ensure that the team provides accurate cost reporting and project forecasting on a monthly basis
- Other duties as assigned
- Bachelor’s degree in Mechanical Engineering, Construction Management, Business Administration, or a related field experience preferred
- Minimum of 7–10 years of experience in mechanical contracting, HVAC service operations, or facilities management
- At least 3–5 years of leadership or management experience preferred
- Strong knowledge of HVAC systems, controls, plumbing, and mechanical equipment in commercial and institutional environments
- Demonstrated experience managing operations, budgets, and team performance
- Excellent leadership, communication, and customer relationship skills
- Ability to analyze data and drive performance improvements
- Proficiency with project management tools and Microsoft Office Suite
- Relevant certifications (e.g., PMP, LEED AP, or trade certifications) are a plus
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