Benefits Administration Client Operations Manager - bswift

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Overview

The Client Operations Manager role is responsible for the collection, analysis and processing of client data and preparation of client invoices, vouchers, and other client-related reports .

The Ideal Candidate

• An excellent problem solver, you thrive on making customers happy and coming up with great solutions
• You have a strong sense of team work, and you are highly communicative
• You are equally strong in facing customers and being highly analytical and detail oriented

If this sounds like you, we invite you to keep reading and apply!

How you'll make an impact

• Collect data by identifying sources of information and designing collection methods; Organize information by studying, analyzing, interpreting, and classifying data.
• Process data files received from the Client for integration with eligibility, enrollment, and billing platforms .
• Analyze variances between data sources and collaborate with Client Owner(s) to ensure updates to most current employee benefit and demographic information. 
• Prepare Invoices for submission to client; Prepare Vouchers for submission to Finance for payment of benefit premiums to carriers; Prepare Client reports, including Retirement Funding reports; Perform carrier billing reconciliations (carrier bill versus benefits system).
• Train others regarding data sources, limitations of data, efficient ways to retrieve and transform data and best practices in managing data quality.
• Handle client questions with the highest degree of quality, courtesy and professionalism to resolve customer issues, effectively communicating plans for resolution. 
• Perform root cause analysis and recommend corrective actions. 
• Complete assigned tasks related to day-to-day operations.  These processes may include, but are not limited to, eligibility enrollments, systems variances reports, and carrier audits. 
• Other duti es as assigned .
• Travel is expected to be minimal i n this role.

About You

Required: Bachelors degree and 5 years related experience required. Understanding of the key challenges in employee benefit plans and current health care trends. Excellent client relationship-building and presentation skills.

Preferred: 2-3 years brokerage/agency experience preferred.

Behaviors: Ability to coordinate multiple projects while ensuring timely and accurate client deliverables, with effective problem solving and resolution skills. Strong organizational, project planning and management, analytical, and multi-tasking skills.
Compensation and benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.