Director of Sales Operations

OVERVIEW OF THE COMPANY

Fox TV Stations

FOX Television Stations owns and operates 29 full power broadcast television stations in the U.S. These include stations located in 14 of the top 15 largest designated market areas, or DMAs, and duopolies in 11 DMAs, including the three largest DMAs (New York, Los Angeles and Chicago). Of these stations, 18 are affiliated with the FOX Network. In addition to distributing sports, entertainment and syndicated content, our television stations collectively produce approximately 1,200 hours of local news every week. These stations leverage viewer, distributor and advertiser demand for the FOX Network’s national content.

JOB DESCRIPTION

Director of Sales Operations | Fox Television (TVHO Digital)

Fox Television’s Digital Sales Division (TVHO) is looking for a strategic and technically proficient Director of Sales Operations . This role is the bridge between our high-energy sales teams and the robust technology that powers them. You will ensure our Digital Order Management Systems (OMS) and Customer Relationship Management (CRM) platforms run at peak efficiency, empowering our teams to hit their targets without technical friction.

Key Responsibilities

Technical Support & System Troubleshooting

• Expert Assistance: Serve as the primary point of contact for end-users, delivering rapid and effective technical support via email, Zoom, or in-person.
• Problem Resolution: Diagnose and resolve complex system errors, data discrepancies, and workflow bottlenecks.
• Technical Liaison: Act as the internal advocate by escalating high-level bugs to engineering and IT teams, ensuring issues are tracked through to resolution.

Training, Enablement & Documentation

• Resource Creation: Develop and maintain a library of clear, accessible documentation and "best practice" guides to standardize system usage across the department.

Cross-Functional Collaboration & Optimization

• Process Improvement: Partner with Sales, Operations, and IT leadership to identify inefficiencies and gather user feedback for system enhancements.
• UAT & Implementation: Lead User Acceptance Testing (UAT) for new features, ensuring updates are seamless and align with business goals.

System Administration & Data Governance

• Security Management: Oversee user accounts, role-based permissions, and system configurations to protect sensitive data.
• Data Integrity: Audit system inputs regularly to ensure accuracy, security, and compliance with company standards.

Performance Monitoring & Insights

• Trend Analysis: Monitor system health and track recurring support requests to identify underlying patterns.

What We’re Looking For

• Experience: Proven track record in Sales Operations or Ad-Tech support.
• Tech Savvy: Deep familiarity with Digital OMS and CRM ecosystems.
• Communication: Ability to translate complex technical jargon into actionable advice for non-technical users.
• Precision: A "data-first" mindset with an obsessive eye for detail and security.
• Candidate should have 5+ years of experience in local broadcasting, sales support, and extensive knowledge of linear and digital Order Management Systems (OMS).

Monitor system performance and report on common issues to help identify trends and areas for proactive improvement.