AV Technician/ Customer Support (Dillsburg)
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Salary: $24.04 - $31.25 per hour A bit about us: For more than 40 years we have been a leader in the Audio Visual industry. We are seeking a talented AV Technician that can run customer support for our esteemed clients. This individual will be the point person for questions and concerns that customers have. If you are a charismatic AV technician, please apply today! Why join us?
- Great Benefits
- 401K
- Paid Holidays
- Vacation
Are you passionate about technology and have a knack for solving technical problems? Do you have a strong background in customer service and a keen interest in the construction industry? If you answered yes, then we have an exciting opportunity for you! We're seeking an experienced AV Technician/ Customer Support professional who will play a critical role in our team. The ideal candidate will be responsible for providing top-notch technical support, troubleshooting, and consulting services to our clients. This role requires a combination of technical expertise, customer service skills, and a deep understanding of the AV industry. Responsibilities:
- Provide exceptional customer service by resolving technical issues related to audio-visual equipment, software, and systems in a timely and efficient manner.
- Collaborate with clients to understand their needs and provide customized solutions.
- Conduct regular maintenance and inspections of AV equipment to ensure optimal performance.
- Troubleshoot and resolve technical problems, escalating issues when necessary.
- Develop and deliver training sessions for clients on the proper use of AV equipment and software.
- Stay updated with the latest industry trends, technologies, and best practices.
- Work closely with the IT team to integrate AV systems with existing IT infrastructure.
- Provide consulting services to clients, advising them on the best AV solutions to meet their business needs.
- Create and maintain detailed documentation and reports on technical issues, solutions provided, and client feedback.
- Contribute to the improvement of customer service policies and procedures.
- A minimum of 5 years of experience in a similar role, preferably within the Accounting and Finance industry.
- Proven experience in providing excellent customer service.
- Strong technical skills with a solid understanding of audio-visual equipment, software, and systems.
- Ability to troubleshoot and resolve technical problems efficiently.
- Excellent communication and interpersonal skills.
- Ability to develop and deliver effective training sessions.
- Knowledge of the latest AV technologies and industry trends.
- Ability to work well in a team and collaborate effectively with various stakeholders.
- Strong problem-solving skills and the ability to think on your feet.
- Proven experience in consulting and advising clients on AV solutions.
- Bachelor's degree in a relevant field is preferred.
- Industry certifications in AV technology or related fields will be an added advantage.
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