Guest Service and Events Associate

At The Memoir Agency, we craft immersive experiences that transport audiences beyond their everyday reality bringing meaning to every place and moment. Through dynamic storytelling, cutting-edge design, and unparalleled expertise, we bring creativity to life in ways that captivate and inspire.

As a part of The Memoir Agency, you have the incredible opportunity to shape unforgettable experiences and connect with audiences in meaningful ways. Our team members are the heart of everything we do—bringing passion, innovation, and dedication to every project. With a spirit of collaboration and a commitment to excellence, we empower each other to create inspiring moments that leave a lasting impact. We invite you to shine with us as we redefine the art of storytelling.

Position Overview:

• Event Ambassadors will provide excellent guest service to ensure Memoir quality standards are met.
• Event Ambassadors will supervise interactive areas by maintaining crowd control, line management, traffic flow and overall safety of the guests.
• Event Ambassadors will promptly report technical issues to their supervisor or the On-Site Tech
• Event Ambassadors will ensure event safety by monitoring attendees for signs of disruptive behavior, rough play, misuse of installations, excessive intoxication of guests, potential environmental hazards (like tripping) and escalating any issues to management, as necessary.
• Event Ambassadors will answer a variety of guest questions, and must be knowledgeable about many parts of the event, providing the most accurate and up to date information possible
• Event Ambassadors will be responsible for the daily opening and closing procedures relevant to their area
• Event Ambassadors report to the Event Manager

Requirements:

• Ability to to complete physically demanding tasks, such as standing and/or walking for long periods of time.
• Ability to work outside in various weather conditions (heat, rain, cold temperatures)
• Ability to lift objects up to 50 lbs. **Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job.**
• Must be prompt, and be able to work all shifts as assigned.
• Reliable forms of communication & transportation
• Staff provide their own attire, with approval (black pants & shirts are recommended. Closed toe shoes are required at all times)

The Ideal Candidate:

• Excellent problem solving skills, and an acute attention to detail
• Ability to take initiative
• Enjoys interacting with guests and also having a role behind the scenes
• Is reliable
• Has an outwardly presentable demeanor & attitude

Dates: 11/28/25-1/3/26

Pay Details: Starting at $18/hr Event staff can expect to work about 25 hours each week of the event. Payments will be made weekly.