Server

A server within Schulson Collective is responsible for providing exceptional dining experiences by delivering outstanding customer service, ensuring guest satisfaction, and maintaining a high level of professionalism. This role requires a comprehensive knowledge of our menu, the ability to make recommendations, and a focus on upselling. The ideal candidate is a seasoned server with a passion for hospitality and a track record of excellence in a fast-paced dining environment.

• Guest Service:

  • Greet guests promptly and warmly upon arrival.
  • Guide guests through the menu, offering suggestions and answering any questions.
  • Take accurate food and drink orders and relay them to the kitchen and bar promptly.
  • Deliver food and beverages to the table in a timely manner.
  • Ensure guest satisfaction by checking in regularly and addressing any concerns immediately.
  • Provide a memorable dining experience by maintaining a professional and friendly demeanor.

• Menu Knowledge:

  • Maintain an in-depth understanding of the menu, including daily specials, ingredients, preparation methods, and allergens.
  • Make informed recommendations based on guest preferences and dietary restrictions.
  • Keep up-to-date with changes in the menu and promotions.

• Sales and Upselling:

  • Identify opportunities to upsell beverages, appetizers, desserts, and specials.
  • Promote special events, loyalty programs, and other restaurant services.

• Order Accuracy and Timeliness:

  • Ensure all orders are accurately entered into the Toast POS system.
  • Coordinate with kitchen staff to ensure timely and accurate delivery of orders.
  • Handle any order discrepancies or issues with a focus on guest satisfaction.

• Cleanliness and Organization:

  • Maintain cleanliness and organization of the dining area, including resetting tables for the next guests.
  • Adhere to sanitation and safety standards at all times.
  • Assist with side work, such as restocking supplies and preparing for the next shift.

• Team Collaboration:

  • Work collaboratively with other servers, kitchen staff, and management.
  • Assist teammates as needed to ensure efficient operation and guest satisfaction.
  • Participate in team meetings and training sessions.

• Experience:

  • Minimum of 2-3 years of serving experience in a high-volume, fast-paced restaurant.
  • Proven track record of providing excellent customer service and upselling.

• Skills:

  • Strong interpersonal and communication skills.
  • Ability to multitask and manage time effectively.
  • Knowledge of food safety and sanitation regulations.
  • Proficiency with Toast (POS) system.

• Personal Attributes:

  • Professional appearance and demeanor.
  • Positive attitude and strong work ethic.
  • Ability to remain calm and composed under pressure.
  • Attention to detail and commitment to excellence.

• Ability to stand and walk for extended periods.
• Ability to lift and carry up to 25 pounds.
• Comfortable working in a fast-paced environment.

• Flexible availability, including nights, weekends, and holidays.
• Part-time and full-time positions available.

• Competitive hourly wage plus tips.