Subaru Service BDC & Warranty Administrator

Job Description

Job Description

Subaru Service BDC & Warranty Administrator

Spangler Subaru has proudly served the Johnstown community since 1971 with integrity, reliability, and top-tier customer care. As a locally owned and family-run dealership, we believe in building strong relationships with both our customers and our team. We’re growing and looking for enthusiastic, personable professionals to join our team and represent the trusted Subaru brand.

• Full-time position
• Compensation based on skill set and experience: Hourly Rate $17.00 - $22.00
• Bi-weekly pay
• Schedule: Monday through Friday 9:00 AM - 5:00 PM

Our Commitment to you:

• Benefit package:

• HEALTHCARE PLAN: $60 payroll deduction for employee coverage
• VISION: no cost for employee coverage
• DENTAL: no cost for employee coverage
• LIFE INSURANCE: no cost for employee coverage of $30,000
• Supplemental plans available
• RETIREMENT PLAN: 2% employer match
• Vehicle purchase discounts
• Paid time off
• No-cost uniform service
• paid holidays

• Competitive compensation
• Excellent Culture

Primary responsibilities
Dual-role position responsible for driving service appointment volume and customer retention through the Business Development Center (BDC) while managing warranty administration and claim processing to ensure accurate reimbursement and compliance with Subaru warranty policies. The ideal candidate delivers exceptional customer service, is detail-oriented, and is experienced with dealership systems and OEM warranty procedures.

• Answer inbound service and warranty-related calls, emails, and web leads promptly and professionally.
• Book, confirm, and reschedule service appointments to maximize shop utilization and meet dealership KPI targets.
• Conduct outbound follow-up calls for appointment reminders, value-added services (recommended maintenance, recall campaigns, service specials), and customer satisfaction outreach.
• Qualify customer needs, gather vehicle and contact information, and create/maintain accurate CRM records.
• Coordinate shuttle/loaner vehicle scheduling and communicate logistics to customers and service advisors.
• Promote fixed-ops specials, maintenance plans, and Subaru loyalty/retention programs.
• Track and report BDC metrics: call answer rate, appointment conversion, show rate, average hold/handle times, and lead follow-up compliance.

Warranty administrator responsibilities

• Prepare, submit, and track warranty claims to Subaru and third-party manufacturers according to OEM policies and timelines.
• Review repair orders and parts invoices to ensure accurate labor codes, part numbers, authorization numbers, and supporting documentation.
• Research and resolve denied or offset claims; appeal denials with clear documentation and follow-through.
• Reconcile warranty payments and work with accounting to ensure proper posting of reimbursements.
• Maintain up-to-date knowledge of Subaru warranty procedures, policy changes, campaigns, and recall processes.
• Coordinate with service advisors, technicians, and parts staff to obtain required repair documentation (tech bulletins, diagnostic logs, photos).
• Audit warranty-related RO entries periodically for accuracy and compliance.

Cross-functional / other duties

• Serve as liaison between dealership and Subaru regional support when required.
• Train and support service advisors and staff on correct warranty documentation practices.
• Maintain and organize warranty files, recall follow-up lists, and warranty tracking spreadsheets.
• Assist in parts ordering coordination for warranty repairs when needed.
  Requirements :
• Positive attitude
• Strong organizational skills and attention to detail
• Strong written and verbal communication skills
• Self-motivated with the ability to work in a fast-paced environment
• Excellent communication and customer service skills
• Current, valid driver's license
• Strong computer and application skills
• Professional appearance

…Let us know more about you!

Ready to drive your future forward with a dealership that values your growth? Let’s connect!

Call: 814-266-9794 ext. 208
Email: [email protected]
Visit:

* Offer of employment contingent upon criminal background check results

* Equal Opportunity Employer