Quality Assurance Manager

Position Summary
Benshaw is seeking an experienced Quality Assurance Manager to lead and continuously improve our quality management systems within a fast-paced manufacturing environment. This role is responsible for ensuring products and processes meet internal standards, customer requirements, and regulatory expectations. The Quality Assurance Manager will partner with Engineering, Project Management, Operations, Supply Chain, and Service teams to drive a culture of quality, problem prevention, and continuous improvement across the organization.

Location : On-site, Benshaw , 615 Alpha Drive, Pittsburgh, PA 15238

Key Responsibilities
Quality Leadership & Strategy

• Lead the development, implementation, and maintenance of Benshaw’s Quality Management System (QMS) in alignment with ISO 9001 and industry standards
• Establish quality objectives, KPIs, and metrics to measure product performance and process capability
• Promote a proactive quality culture focused on prevention, root cause analysis, and continuous improvement
• Serve as the primary quality liaison for customers, suppliers, and internal stakeholders

Manufacturing & Process Quality

• Oversee inspection, testing, and validation processes for incoming, in-process, and final product
• Develop and maintain quality control plans, inspection procedures, and work instructions
• Partner with Production and Engineering to reduce defects, scrap, and rework
• Lead corrective and preventive action (CARA) activities using structured problem-solving methods (8D, 5-Why, Fishbone, etc.)
• Support new product introductions and engineering changes with risk assessments and control plans
• Support factory acceptance testing (FAT) for customers both virtually and on-site

Supplier Quality

• Manage supplier quality performance including audits, scorecards, and corrective actions
• Collaborate with Supply Chain on supplier selection, qualification, and development
• Lead supplier nonconformance resolution and containment activities

Compliance & Auditing

• Plan and conduct internal audits; coordinate external and customer audits
• Ensure compliance with customer specifications, UL/CSA requirements, and applicable regulatory standards
• Maintain quality documentation, records, and change control processes

Team Leadership

• Lead and develop quality engineers, inspectors, and technicians
• Provide training on quality tools, procedures, and workmanship standards
• Foster cross-functional collaboration to embed quality into all operations

Required Qualifications

• Bachelor’s degree in Engineering, Quality, Manufacturing, or related field
• 5+ years of quality leadership experience in a manufacturing environment
• Strong working knowledge of ISO 9001 and structured quality systems
• Experience with root cause analysis, CARA, and statistical process control
• Ability to read and interpret engineering drawings, BOMs, and specifications
• Proven ability to lead cross-functional teams and drive change
• Excellent communication and customer-facing skills

Preferred Qualifications

• ASQ certifications (CQE, CQM, CMQ/OE)
• Experience in electrical equipment, power electronics, or industrial controls
• Experience in applied motor control (low voltage and or medium voltage experience)
• Knowledge of UL/CSA compliance requirements
• Six Sigma Green/Black Belt certification
• Experience with ERP systems and quality modules

Core Competencies

• Data-driven decision making
• Problem solving & root cause analysis
• Leadership & influence
• Attention to detail
• Customer focus
• Continuous improvement mindset

Since our founding in 1983, Benshaw has grown to become a recognized leader in the design, development and manufacture of mission critical motor controls and drives. That’s why, when the application is critical, and the environment harsh, customers specify Benshaw more than any other brand.

Intelligent, creative, and determined people have made us who we are today. We recognize that hiring and developing talent is a key element in our continued growth. We are looking for people with ambition and commitment to excellence to continue to drive these results. If you are looking for a business environment where people treat each other with mutual respect and dignity and each employee can make a difference, Benshaw is the company for you. We offer competitive pay, medical, vision and dental benefits, 401(k) with an employer match, as well as a host of other additional health and employee benefits.

Please Note: This position requires candidates to be authorized to work in the United States on a full-time, permanent basis, without restriction and without the need for current or future visa sponsorship. This includes, but is not limited to, individuals on F-1 OPT, CPT, H-1B, or other temporary work authorizations. We are unable to provide employment visa sponsorship for this role.

Equal Employment Opportunity Statement
Benshaw is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable laws. We are committed to fostering an inclusive and diverse workplace.

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