Customer Service Rep 2

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

Provide post-sales customer contact for inbound order fulfillment of print and print-related services and/or kitting. Execute print/kitting/distribution orders from customers received through the online systems or through direct contact with the customer.

• Provide all necessary support to sales/customer, including the following: receive calls, faxes, mail, and email; identify and resolve customer problems and issues in a timely manner.
• Handle customer concerns/issues as needed (i.e. dispute management, invoice reconciliation, etc.)
• Provide proof of delivery, and order status upon request.
• Process orders and change notices (also includes obtaining delivery special promises and special freight quotes) in related systems as required.
• Perform pricing/generate quotes.
• Verify composition or perform copy prep as needed for order processing purposes.
• Manage ND/AR and item maintenance in applicable systems.
• Coordinate all corrections and/or changes that occur during the work-in-process through written and/or verbal instructions.
• Data entry responsibilities, setting up new items, and managing current inventories.
• Act as a communication link between the external customer and all internal departments.
• Performs other related duties and participates in special projects as assigned.

Qualifications

• Able to consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the job.
• Must have advanced knowledge of technology including computers and software programs such as MS Office or MAC word processing, spreadsheets, or other programs specific to the job in order to complete job duties successfully.
• Must have excellent oral and written communication skills to communicate effectively across departments when completing assignments.
• Must have strong organizational skills with the ability to manage deadlines and prioritize workload and make adjustments to meet business needs.
• Must be able to work weekends and holidays.
• High School Diploma or GED with 3+ years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job

Disclosure Statement:

The national pay range for this role is $39,100 to $54,700 annually. The pay range may be slightly lower or higher based on the geographic location of the hired employee. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer/partner discounts.

Additional Information

All your information will be kept confidential according to EEO guidelines.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.