Sales Support Associate

Job Description

Job Description

Sales Support Associate

POSITION SUMMARY : Responsible for assisting customers regarding production-related requests and ensuring prompt and accurate communication to/from customers. This position will work closely with the Vice President of Sales and Project Managers to ensure customer satisfaction. Team player in maintaining or increasing overall department metrics and providing direct service to both internal and external customers. This position will report directly to the Vice President of Sales & Marketing.

Are you looking for a long-term career? We are hiring at Cygnus Manufacturing Company. Established in 1963, we are a family-oriented company located in Saxonburg, PA.

WORK SETTING: CMC is a family-oriented company with flexible schedules and work/life balance. Newer facility. Climate controlled throughout the facility.

COMPANY BENEFITS:

• Health Insurance
• Dental and Vision
• HSA/FSA
• Life and AD&D provided by the company
• Short Term Disability and Long Term Disability provided by the company
• 401(k) with 50% Employer Matching up to 8%
• Paid Time Off, including paid vacation, personal days and 9 paid holidays
• Tuition Reimbursement
• Shoe and Safety Glass Allowance

Essential Responsibilities:

• The ability to collaborate with internal and external participants to achieve and maintain customer expectations;
• Maintain positive relationships with customers to accurately gauge their satisfaction;
• Handle customer issues concerning billing or services rendered;
• Provide customer service support to the organization by obtaining, analyzing, and verifying the accuracy of order information within tight timelines;
• Process Customer Purchase Orders;
• Data entry into Made-to-Manage (M2M) ERP system;
• Complete customer Open Order and Delivery reports;
• Compile and distribute department NPD metric results;
• NPD documentation peer reviews;
• Field expediting and service inquiries from customers;
• Compile and report end-of-month quotation figures;
• Follow up on customer quotations for feedback and internally document in the ERP system;
• Develop customer prospects based on established criteria;
• Customer prospecting and metric fulfillment;
• Overall support of CMC’s Sales team & customer service efforts;
• Assist with Marketing efforts;
• Adhere to Employee’s responsibilities outlined in Cygnus’ Health & Safety Policy.

Required Experience/Credentials:

• Associates degree from a two-year college or technical school or equivalent required;
• 3-5 years of experience in a sales or customer service capacity within a manufacturing environment preferred;
• Ability to interpret & comprehend manufacturing drawings & bills of material;
• Previous experience using an ERP system (preferably Made-2-Manage);
• Strong spatial aptitude;
• Strong communication and customer service skills;
• Ability to multitask with accuracy, prioritize effectively, and adapt to changes in priorities efficiently;
• Proven experience in a customer service role within a production environment;
• Possess excellent written and interpersonal skills;
• Presents in a polished and professional manner;
• Ability to utilize multiple word-processing and database applications including MS Office Suite;
• Must be capable of working independently under minimal supervision and with others in a positive and collaborative manner;
• Ability to work in a manufacturing shop environment (including hot, cold, and/or noisy areas);
• Frequent hand-to-finger, handle, feel objects & tools, walking, sitting, reaching, stooping, kneeling, crouching, talking, and hearing;
• Physically submit to periodic drug tests (employment is contingent upon favorable results)

EEO/M/W/D/V