Sales Account Executive
Location - US
Job Type: Full-Time About Us: Knichel Logistics is a leading provider of intermodal transportation solutions, committed to delivering efficiency, reliability, and exceptional customer service. We specialize in rail-based freight movement by partnering with Class 1 railroads and other key stakeholders to provide seamless intermodal logistics solutions. Job Summary: The primary function of the Sales Account Executive position is to generate business revenue while supporting the company's financial and strategic objectives. Primary functions include generating and maintaining a sales pipeline, completing all required activities along with timely documentation where applicable, negotiating deals, building and cultivating relationships and providing excellent service and customer satisfaction. - while joining a team that lives by our core values: Customer Obsessed, Team Focused, Be Valuable, Do the Right Thing. Key Responsibilities: The Sales Account Executive has responsibility for generating a book of business while building and cultivating relationships with customers that will lead to sustainable business growth.
- Frequent contact consisting of daily calls and emails and customer visits to support the Sales Account Executives sales pipeline consisting of leads, prospects, new opportunities and ultimately winning business.
- Submit pricing and negotiating deals with potential and current customers.
- Take charge of any customer issues and follow through to the point of resolution.
- Responsible for creating internal standard operating procedures for their customers and serve as a customer advocate to ensure all appropriate internal departments and personnel understand those procedures and rules of engagement.
- Work with the appropriate internal departments and personnel to communicate any issues and shipment exceptions to the customer.
- Will be responsible for effectively communicating to various internal departments and personnel
- Obtain significant knowledge of the company's services and modes of transportation.
- Experience:
- Preferred: Sales and customer service experience. Experience in a freight brokerage environment and within the third-party logistics (3PL) industry may be beneficial.
- Skills:
- Must be able to work in a fast-paced environment to consist of high phone call and email volume
- Ability to quickly learn and utilize various operating systems and other technologies such as Knichel Logistics' operating system and CRM (customer relationship management)
- Extreme multitasking ability and priority management
- Attention to detail and confident decision-making skills
- Strong communication and customer service skills
- Exudes a tenacious, competitive and committed attitude
- Enthusiasm and high energy
- Ability to work with-in and succeed in a team environment
- Strong ability to persuade, motivate and influence others
- Conflict resolution skills.
- Must be proficient in the use and application of information technology to enhance productivity and facilitate operations management. This includes computer-based productivity software (i.e. MS Word and Excel).
- Play a key role in delivering best-in-class service to our customers.
- A collaborative work environment within our headquarters in Cranberry Township, PA.
- Competitive compensation and benefits package.
If you love intermodal and are passionate about providing best customer service and solutions to our Intermodal customers, we'd love to hear from you!
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