Inside Sales Manager

JOB TITLE: Inside Sales Manager DEPARTMENT: Inside Sales REPORTS TO: Director of Sales THE ROLE: We are currently seeking a motivated individual for our facility in Mars, Pennsylvania, for an Inside Sales Manager / Working Estimator position. The Inside Sales Manager / Working Estimator is a hands-on leadership role responsible for managing the inside sales and estimating/order entry functions while actively producing high-quality quotes and supporting customers. This position balances team leadership with day-to-day estimating and quoting responsibilities, ensuring pricing accuracy, competitive turnaround times, and alignment with manufacturing capabilities. The ideal candidate will also demonstrate the desire and ability to identify business needs, areas of improvement, and objectives through research and data-backed decision-making that will empower them to make recommendations on appropriate business initiatives. The ideal candidate has strong technical and commercial experience in manufacturing, can lead by example, and thrives in a fast-paced, customer-driven environment.

ESSENTIAL DUTIES AND PRINCIPAL RESPONSIBILITIES:

• Lead, coach, and develop the inside sales and estimating/order entry team; set priorities, manage workloads, and ensure on-time quote delivery
• Establish and monitor performance metrics for quote turnaround, win rates, margins, and pipeline health
• Train team members on estimating methods, pricing standards, and SAP; maintain standard procedures and pricing guidelines
• Oversee inside sales workflows, quote pipelines, order handoffs, and continuous improvement initiatives to enhance accuracy and efficiency
• Serve as escalation point for complex or high-value estimates, pricing issues, order changes, and customer complaints; ensure timely resolution
• Support key accounts and strategic customers, acting as a primary point of contact for customer service inquiries
• Partner with outside sales and business development to convert opportunities; participate in pricing negotiations and quote reviews as needed
• Analyze quoting and sales metrics to identify improvement opportunities and drive customer satisfaction
• Maintain strong knowledge of company products and competitive offerings

MINIMUM QUALIFICATIONS:

• Bachelor’s degree in Business, Engineering, or related field (or equivalent experience)
• 3+ years of estimating and/or inside sales experience in a manufacturing environment, with strong knowledge of manufacturing processes, materials, and cost drivers
• Proficiency in Microsoft Office, including moderate to advanced Excel skills (formulas, functions, pivot tables)
• Excellent analytical, organizational, time management, and multitasking skills, with exceptional attention to detail
• Strong written and verbal communication, customer service, negotiation, and interpersonal skills
• Hig