Manager, Post Closing Operations

Overview:

We are in the business of home ownership and are looking for a Manager of Post Closing who will find a career home with us.

The Manager of Post Closing Operations oversees the final stages of real estate transactions to ensure the proper completion and compliance of all post-closing process. Responsibilities typically include:

Providing leadership and direction to Post Closing teams, including team leads and staff

Ensure timely and accurate processing, recording and distribution of closing documents, such as mortgages and title policies

Collaborating with internal departments (closing, compliance, disbursement) and external stakeholders (lenders, county offices, etc.) to ensure Post Closing Operations comply with regulatory requirements

Driving process improvements and implementing technology solutions to streamline workflows, enhance productivity and reduce risk

Managing escalations of complex post closing issues, ensuring resolution in a timely manner

Monitoring performance metrics, maintaining quality control and ensuring adherence to company standards and legal regulations

Assisting in managing the department’s budget and resources

Essential Duties and Responsibilities

Communicate & Enforce policies and procedures to their teams

Manage workload issues with team, proposing efficiency initiatives as necessary

Identify exceptions to process to determine root cause and action plans for change

Participate in System and Process Enhancement Process

Review Staffing Requirements with their director

Oversee/Analyze effectiveness of OT within each respective team

Ensure all client SLA’s are met or exceeded

Proactive involvement with any client complaints for resolution and remediation

Provide 1-on-1 training to the team leads, as Needed

Manage time off for direct reports

Prepare & Administer Performance Reviews for direct subordinates

Approve Promotions and Salary Increases for Manager positions

Participate in Interview Process, as well as Termination Process with assistance from Human Resources

Responsible for production and profitability of team to ensure company achieves its goals and objectives

Review Training Report to ensure team is trained appropriately in all areas

Prepare monthly/quarterly management reports

Actively participate in capacity planning & management

Foster cross functional team relationships between departments – internal & external

Build and Maintain Morale within the team

Maintain complete confidentiality and privacy of departmental matters

Complete all assignments in a timely manner

Act as a leader within the company

All other duties assigned

Skills and Attributes

Ability to adapt to changes and multi-task in a fast-paced environment

Critical-thinking and ability to prioritize under pressure

Trustworthiness

Dependability

Openness to feedback

Professional communication (both internal and external)

Mortgage Connect is a national mortgage service provider specializing in assisting mortgage lenders with a multitude of services they need in connection with a loan. Our entrepreneurial mindset allows us to differentiate ourselves in the market through continuous improvement and innovation, as well as our diversified suite of product offerings. Our people are driven and committed to our cultural values we call “The 5C’s”: Connect , Collaborate , Communicate , Care , and Celebrate . We take these seriously and coming on board with us means you agree to adopt these values in your everyday work life with us.

All onboarding employees will be required to complete a pre-employment background check and drug screening.

We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Mortgage Connect is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact [email protected]