E-Commerce Operations Assistant

Printfresh is a fast-growing, family-run e-commerce brand specializing in sustainable and whimsical sleepwear and apparel. Known for our hand-painted prints, dedication to craftsmanship, and joyful storytelling, we’ve built a passionate community that loves our distinctive point of view.

We’re seeking an E-commerce Operations Assistant to help maintain and enhance the Printfresh.com experience. This role blends site operations management, content accuracy, data-driven decision-making, and cross-functional collaboration. You'll support day-to-day e-commerce operations, ensuring product listings are accurate, experiences are optimized, and the customer journey is seamless from start to finish.

Key Responsibilities:

Site Management & Content Accuracy

• Support the management and maintenance of the e-commerce platform, ensuring product listings are accurate, visually appealing, and optimized for search engine visibility.
• Set up and test promotions, banners, and featured content based on marketing calendars and sales plans.
• Coordinate regular website audits to identify and resolve content or technical errors.
• Assist with site updates tied to product launches, seasonal campaigns, and promotional events.
• Stay informed about emerging e-commerce trends, technologies, and industry best practices, continuously seeking opportunities to enhance the online retail experience.
• Create a digital customer experience that generates engagement and sales.
• Maintain product listings to ensure accurate pricing, tagging, metadata, and imagery.
• Conduct regular site audits to identify and resolve content and functional issues.

Data Analysis & Reporting

• Monitor and provide weekly reporting on e-commerce analytics and key performance indicators (traffic, conversion, sales, AOV, bounce rate, etc.)
• Identify trends and opportunities, and provide actionable recommendations to the Sr. Ecomm & UX Manager.
• Optimize website user experience to help create an intuitive site experience that improves conversion rates, retention, and satisfaction.

Site Merchandising

• Merchandise and optimize product collections and landing pages to support brand, seasonal, and sales strategies.
• Monitor product placements and adjust based on inventory levels, sales trends, and marketing focus.
• Collaborate with the merchandising team to leverage sales data and analytics to inform collection merchandising and creation.

Cross-functional Collaboration

• Support customer service efforts by resolving issues and ensuring a positive online shopping experience.
• Collaborate with the Marketing and Creative teams to align site content with online promotions and product launches.

Requirements

• 2-3 years of e-commerce experience with a retailer, home and or fashion experience is a plus.
• Customer-first mindset with a focus on delivering a frictionless online experience.
• Strong analytical skills with the ability to interpret and leverage sales to inform decisions.
• Knowledge of technical setup activities for e-commerce platforms & willingness to learn new technologies and platforms; Shopify, GA4, Figpii.
• Experience with merchandising web pages on Shopify and a strong understanding of e-commerce merchandising best practices.
• Ability to manage multiple projects, competing priorities, and tight deadlines in a fast-paced environment.
• Clear and concise verbal and written communication skills.
• Strong trend awareness and ability to identify what resonates with the customer.
• Highly organized with keen attention to detail and follow-through.
• A team player with a collaborative approach to cross-functional partnerships.

Benefits

What We Offer

• Full-time position with hybrid flexibility (in-office Tuesday–Thursday)
• Health and dental insurance
• PTO and paid holidays
• 401(k) with company match
• Employee discount on all Printfresh products

About Our Culture

At Printfresh, we celebrate creativity, sustainability, and a customer-first mindset. Our core values guide everything we do:

• Do the Right Thing
• Just Say It
• Do What It Takes
• Just Off-Center
• Customer-Centric
• Learning Oriented