Technical Assistance Division Manager - Northeast Region

Add Your Voice - Work For Us

We use our voice, and empower you to use yours, to create positive, lasting change in people’s lives. We use our voice because we believe every person should belong and be empowered to thrive.

Who We Are

Our agency began in 1999 by pioneering a model that is nationally recognized. We believe every child deserves a safe, nurturing permanent home - with a caring and supportive family that makes it possible to grow and thrive.

A pioneer in new approaches to achieving permanency for children in foster care, we employ specialized knowledge and a continuum of services to help agencies expedite adoptions and keep families together.

Voce's vision is a society where every person belongs and is empowered to thrive. We celebrate the qualities that define and distinguish us. As a change agent, we embrace our role in advocating for and promoting understanding of diversity, equity, and inclusion. In doing so, we strive to achieve lasting change in our organization and the communities we serve. We will hold our agency inclusion, innovation, and trust.

To learn more, please visit

Additionally, with our partner Diakon, we co-administer the Statewide Adoption and Permanency Network (SWAN) program for the Pennsylvania Department of Human Services.

To learn more about LSI, SWAN or Diakon, please visit

SWAN Technical Assistance - Division Manager

Voce is seeking a full-time Technical Assistant Division Manager (TADM). The TADM is responsible for supervision, management, and leadership of the assigned SWAN Technical Assistance (TA) Region. This includes supervision, integration, coaching, and supporting the assigned TA staff comprised of the Pennsylvania Adoption Exchange (PAE) Coordinators, Program Technical Assistant (PTA), and Regional Technical Assistants (RTA) to deliver consistent technical assistance. The TADM additionally works collaboratively with Voce staff, SWAN prime contract staff, and Network stakeholders to deliver consistent technical assistance.

Schedule: Full Time, Exempt position works a minimum of 8 hours between 8 AM – 5 PM. This includes a 30-minute paid lunch.

What You Will Contribute

• Develop and implement contract monitoring for affiliate services.
• Respond to requests for portal reports related to managing referrals.
• Review affiliate family profile referrals and requests for payment.
• Serve as liaison to regional, state, and national organizations.
• Identify capacity needs and potential affiliate development in regions under the role's supervision.
• Identify and implement trainings and consultations that support the needs of SWAN network members relative to SWAN Technical Assistance.
• Recognize and nurture collaborative relationships with peripheral organizations identified within the region to support regional collaboration.
• Collaborate with TA staff develop resources within the assigned region to meet identified permanency needs.
• Other duties as assigned.

What It Takes To Succeed

• Bachelor's Degree with five years' experience in child welfare services or related field or Master's level degree with three years experience in child welfare or related field.
• Three years of supervisory experience is preferred.
• Knowledge and understanding of SWAN Program and Units of Service.
• Must be able to demonstrate team behavior and must be willing to promote a team-orientated environment.
• Ability to travel to and from the Voce home office and throughout the state as needed.
• We are seeking individuals who share our commitment to fostering a culture of meaningful change and community empowerment.
• This position requires travel to and from the Voce home office and throughout the state as needed.
• A valid driver's license.

Why Voce - We Invest In You

We offer a competitive total rewards package that includes:

• Health insurance with medical spending accounts (employer contribution to the HSA if electing HDHP)
• Dental, vision, long term disability and accident insurance
• Three employer-paid benefits: short term disability insurance, life insurance and Employee Assistance Program
• Employer contribution equivalent to 6% of your salary to your 401(k)
• 13 paid holidays (including three floating holidays)
• 18 days of PTO in first year of employment
• Qualified employer participating in Public Service Loan Forgiveness (PSLF)

Please submit your cover letter and resume to be considered.

EOE