Customer Service Representative- Afterhours- Member Services- Must be located in Pittsburgh or Surrounding Area

Are you a night owl who thrives in the quiet hours and enjoys helping others when they need it most? Join our Member Services Team as an Afterhours Health Care Concierge Associate , where your compassion and expertise will shine during our evening operations.

At UPMC Health Plan, we believe exceptional service doesn’t stop at 5 PM. Our Afterhours team plays a vital role in supporting members and employees during times when most others are offline. You’ll be the calm, confident voice guiding callers through coverage questions, claims, and leave-related concerns—providing peace of mind when it matters most.

What You’ll Do:

• Serve as the first point of contact for individuals reporting work-related absences or seeking help with benefits like Short-Term Disability, FMLA, ADA, and Workers’ Compensation.
• Assist callers with Day One Absence notifications and help them navigate leave and workplace accommodation processes.
• Provide clear, compassionate support while routing inquiries to the right specialists and escalating concerns when needed.
• Use multiple systems to multitask efficiently , listen actively, and type accurately—all while maintaining high-quality service in a fast-paced, afterhours environment.
• Represent UPMC Health Plan with professionalism and empathy, ensuring every interaction reflects our commitment to excellence.

Why You’ll Love This Role:

• You’ll be part of a mission-driven team that supports members during critical moments—often when no one else is available.
• Enjoy a quiet, focused work environment with fewer distractions and a strong sense of purpose.
• Receive comprehensive training , a defined career path , and competitive pay : $19.10–$20.70/hr.
• Access a full benefits package and opportunities for growth within a nationally recognized organization.
• Be part of a close-knit team that values your contributions and supports your success.

Who We’re Looking For:

• You’re passionate about helping others and delivering exceptional service—especially during off-hours.
• You’re detail-oriented, tech-savvy, and thrive in a structured, fast-paced environment.
• You live within 90 miles of Pittsburgh or Erie and are ready to be part of a 24/7 operation.

Your Schedule:

• Shift : 4:00 PM – 12:00 AM
• Weekend Availability : One weekend day will be part of your regular schedule.
• Training : Takes place during daylight hours (typically 8:00 AM – 5:00 PM), regardless of your assigned shift.
• Holidays : Availability required—this is a 365-day operation.
• Overtime : May range from 30 to 90 minutes/day, including 9-hour Mondays. Advance notice provided by the Wednesday before the work week.

If you’re ready to be the voice of support when it’s needed most, apply today and join a team that’s redefining customer service—one call at a time.