Clerical Supervisor 1 - Clarion County Assistance Office

Clerical Supervisor 1 - Clarion County Assistance Office

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Clerical Supervisor 1 - Clarion County Assistance Office

Salary

$40,685.00 - $60,714.00 Annually

Location

Clarion County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2026-45622-00190

Department

Department of Human Services

Division

HS Clarion CAO Hdq

Opening Date

03/19/2026

Closing Date

4/2/2026 11:59 PM Eastern

Job Code

00190

Position Number

00090867

Union

AFSCME

Bargaining Unit

A2

Pay Group

ST04

Bureau / Division Code

00210016

Bureau / Division

Office of Income Maintenance - Clarion County Assistance Office

Worksite Address

71 Lincoln Drive

City

Clarion, Pennsylvania

Zip Code

16214

Contact Name

Angela Houk

Contact Email

[email protected]

• Description

• Benefits

• Questions

THE POSITION

Are you looking to expand upon your organizational skills, multitasking abilities, and leadership experience in an impactful administrative support role? The Department of Human Services (DHS) is looking for an energetic and dynamic Clerical Supervisor to join our team. In this vital role, you will oversee clerical operations at the Clarion County Assistance Office (CAO), ensuring efficiency and effectiveness. If you are an ambitious and self-assured professional who is eager to contribute to a rewarding and supportive environment, we encourage you to apply!

DESCRIPTION OF WORK

In this position, you will be responsible for planning and assigning tasks and distributing work effectively among the clerical staff. You will provide training on office practices, procedures, and equipment usage. Additionally, you will communicate DHS policies and procedures to ensure that staff understand and adhere to local guidelines. Your responsibilities will also include reviewing documents processed by your team to verify their completeness, accuracy, and timeliness. You will have the opportunity to offer leadership and guidance on customer assistance processes, procedures, and techniques. Regular one-on-one meetings and unit conferences will be part of your duties, along with monitoring time and attendance records and managing leave requests in accordance with operational needs and leave balances. Additionally, you will be responsible for assisting management with opening and closing building duties, as well as reporting to and assisting the Butler/Clarion IMA3.

Interested in learning more? Additional details regarding this position can be found in the position description. (

Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week

• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.

• Telework: You may have the opportunity to work from home (telework) part-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Clarion. The ability to telework is subject to change at any time. Additional details may be provided during the interview.

• Salary: In some cases, the starting salary may be non-negotiable.

• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration);or

• One year of moderately complex clerical experience;or

• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement ( . For more information on ways to meet PA residency requirements, follow the link ( and click on Residency Guidelines.

• Hiring preference for this vacancy may be given to candidates who live within Clarion County. If no eligible candidates who live within Clarion County apply for this position, candidates who reside in other counties may be considered.

• You must be able to perform essential job functions.

Legal Requirements:

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.

• You must pass a background investigation.

How to Apply:

• Resumes, cover letters, and similar documents willnot be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

• Failure to comply with the above application requirements may eliminate you from consideration for this position.

• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers ( for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

• Your score is valid for this specific posting only.

• You must provide complete and accurate information or:

• your score may be lower than deserved.

• you may be disqualified.

• You may only apply/test once for this posting.

• Your results will be provided via email.

Learn more about our Total Rewards by watching this shortvideo ( !

See the total value of your benefits package by exploring ourbenefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance

We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit and click on the benefits box.

*Eligibility rules apply.

01

Have you been employed by the Commonwealth of Pennsylvania as a Clerical Assistant 2, as a Clerk 2, as a Clerk Typist 2, or as a Clerk Stenographer 2 for one or more years full-time?

• Yes

• No

  02

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

03

How much full-time moderately complex clerical experience do you possess?

• 1 year or more

• 6 months but less than 1 year

• Less than 6 months

• None

  04

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

05

How much college coursework have you completed, in any field? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting (""target=_blank") and clicking the Evaluation Services Link.

You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

• 30 credits or more

• 15 but less than 30 credits

• Less than 15 credits

• None

  06

You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to ourFAQ page ( .

• Yes

  07

WORK BEHAVIOR 1 - SUPERVISION

Provide full range of supervisory duties which include: Planning, organizing and delegating work among positions; assigning and monitoring clerical activities for accuracy and timeliness; monitoring time and attendance and approving leave; scheduling the moving of staff; evaluating employee performance; handling grievances and recommending decisions; and interviewing and recommending the selection of applications for vacant positions in accordance with policies and procedures.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

• A. I have experience planning and assigning work to staff, approving leave, evaluating staff performance, and interviewing candidates and recommending selection of applicants.

• B. I have experience as a lead worker, which included assigning or delegating work to staff, and monitoring others' work for accuracy and timeliness.

• C. I have successfully completed college-level coursework or formal training related to management, planning, delegation.

• D. I have NO experience or training related to this work behavior.

  08

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name(s) of the employer(s) where you gained this experience.

• Your duties as a supervisor (approving leave, interviewing, evaluating staff, etc.)

• Your duties as a lead worker (assign work, reviewing work, etc.)

• Your specific responsibilities.

  09

If you have selected the level of performance pertaining to the college coursework or formal training, please provide the requested information in the text box below. Please be sure your response addresses the three items listed below. If you indicated you have no training related to this work behavior, type N/A in the box below.

• College/University or Training Source

• Course Title

• Credits/Clock Hours

  10

WORK BEHAVIOR 2 - TRAINING AND OPERATIONS

Conduct conferences and group meetings with new or re-assigned unit members in order to provide training, review changes in policies and procedures, make recommendations for improvements, and provide assistance on clerical matters in order to promote efficient operations. Train staff in the use of PCs for inquiry and data entry as well as general clerical functions.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

• A. I have experience conducting conferences or meetings to train new or reassigned staff, reviewing changes in policy or procedures, making recommendations for improvement, and providing assistance on clerical matters regarding operations.

• B. I have experience conducting conferences or meetings to train new or reassigned staff and providing assistance on clerical matters regarding operations.

• C. I have experience training new or reassigned staff.

• D. I have successfully completed college-level coursework related to organizational communication.

• E. I have NO experience or training related to this work behavior.

  11

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name(s) of the employer(s) where you gained this experience.

• Your experience training staff.

• Your experience reviewing policy or making recommendations on improvements.

• Your experience providing assistance on clerical operations.

• Your specific duties and responsibilities.

  12

If you have selected the level of performance pertaining to the college coursework, please provide the requested information in the text box below. Please be sure your response addresses the three items listed below. If you indicated you have no training related to this work behavior, type N/A in the box below.

• College/University

• Course Title

• Credits/Clock Hours

  13

WORK BEHAVIOR 3 - PROOFREAD DOCUMENTS

Proofread varying types of materials to ensure the transfer of information is grammatically correct, complete, consistent, and adheres to agency rules and regulations. Examine and review the files, forms, documents, and records that have been processed by the staff for completeness and accuracy.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

• A. I have experience proofreading various types of materials (including files, forms, documents, or records) processed by staff, for grammar, completeness, accuracy, or adherence to rules or regulations, where I had the final responsibility for the completed product.

• B. I have experience proofreading various types of materials (including files, forms, documents, or records) for grammar, completeness, accuracy, or adherence to rules or regulations, where others had the final responsibility for the completed product.

• C. I have successfully completed college-level coursework related to business writing, technical writing, or English composition.

• D. I have NO experience or training related to this work behavior.

  14

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name(s) of the employer(s) where you gained this experience.

• What you proofread.

• Your responsibility for the final product.

• Your specific duties.

  15

If you have selected the level of performance pertaining to the college coursework, please provide the requested information in the text box below. Please be sure your response addresses the three items listed below. If you indicated you have no training related to this work behavior, type N/A in the box below.

• College/University

• Course Title

• Credits/Clock Hours

  16

WORK BEHAVIOR 4 - MAINTAIN CONTROLLED DOCUMENTS

Maintain control documents and monitor the controlled document room by signing out, distributing, reviewing, and auditing control documents used by staff; completing logs at the beginning and end of the day; checking control documents for typing accuracy; and preparing them for mail or pick up by clients.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

• A. I have experience maintaining control documents and monitoring the controlled document room by distributing, auditing, or reviewing documents used by staff; completing daily logs; and preparing documents for mail or pick up by clients.

• B. I have experience completing daily logs regarding documents and preparing documents for mail or pick up by clients.

• C. I have successfully completed college-level coursework related to bookkeeping or office management.

• D. I have NO experience or training related to this work behavior.

  17

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name(s) of the employer(s) where you gained this experience.

• Your role maintaining control documents or controlled document room.

• Your duties maintaining a log or preparing documents for pickup.

• Your specific duties and responsibilities.

  18

If you have selected the level of performance pertaining to the college coursework, please provide the requested information in the text box below. Please be sure your response addresses the three items listed below. If you indicated you have no training related to this work behavior, type N/A in the box below.

• College/University

• Course Title

• Credits/Clock Hours

Required Question

Employer

Commonwealth of Pennsylvania

Address

613 North Street

Harrisburg, Pennsylvania, 17120

Website