Library Supervisor

Position Summary
The Library Supervisor is an organized leader who manages the daily work of the library staff and volunteers by coordinating workflow and operations. The Library Supervisor is responsible for managing library staff and volunteers, providing them the support and guidance necessary to deliver an excellent user experience.

Required Performance Standards

• Communications: Writes and speaks clearly, logically and concisely. Listens effectively. Demonstrates small and large group communication skills. Keeps colleagues, team members and supervisors well informed. Participates in group discussions.
• Customer Service: Presents welcoming behaviors. Remains helpful and professional with customers. Responds quickly and cooperatively to requests from staff or public. Follows Dauphin County Library System’s (The Library) guidelines and training for customer service approach. Demonstrates ability to determine customer's needs. Follows up on customer transactions.
• Analytical Skills/Problem Solving/Decision Making: Uses sound judgment in making decisions. Constructively manages conflict. Works with others to solve problems and achieve results.
• Technological Skills: Demonstrates ability to use computers. Demonstrates ability to access and use the Internet and electronic databases. Demonstrates ability to use and maintain equipment basic to job.
• Workplace Maintenance/Management: Maintains and manages workplace security and safety. Pays attention to personal workspace housekeeping.
• Flexibility and Adaptability: Remains calm in difficult, ambiguous, and challenging situations. Responds appropriately to changes in direction and priorities. Adapts personal style to work situations. Takes corrective action when required.
• Interpersonal and Group Relationships: Willing to work with and for others. Supports and facilitates cooperation among others.
• Professional Standards and Ethics: Protects and values member confidentiality and organizational security. Supports mission and vision of the library. Upholds American Library Association's Library Code of Ethics as interpreted by The Library. Works toward furthering a library-conscious community.
• Professional Development and Leadership: Seeks opportunities to pursue one's personal goals and those of the organization. Sets and models high performance standards. Encourages others to make good decisions and take ownership in decision-making and problem-solving.
• Time and Workflow Management: Manages personal time effectively. Manages workflow effectively.

Environmental Conditions
Primarily works indoors, seated at a desk, using a computer. Travels among facilities. Provides own transportation and is reimbursed accordingly.


Essential Functions
1. Supervises the Public Service Assistants, Pages, and Volunteers. Assists in managing, hiring, and overseeing training of branch personnel.
2. Communicates The Library’s goals and priorities and changes in policies and procedures to direct reports.
3. Supports The Library’s goals and activities by leading staff participation in library initiatives such as programs, events and promotions.
4. Plans and coordinates the day-to-day workflow and operations of the library staff and is responsible for implementation of the cash receipts policy and procedures.
5. Implements and promotes excellent customer service skills.
6. Communicates with community partners, participates in outreach activities, travels to organizations in Dauphin County, delivers materials, performs programs, and speaks to groups.
7. Performs circulation, and basic reference and reader’s advisory services. Assists the patrons with basic computer use.
8. Explains The Library’s policy and procedures to the public and handles complaints and public behavior problems.
9. Opens and closes the building and assumes responsibility for public security.
10. Communicates building and equipment needs. Prepares monthly written narrative and statistical reports.
11. Attends staff meetings and continuing education workshops. Responsible for assisting Library Manager in developing the agenda and running department meetings.
12. Lives by the Core Values.

13. Performs other related duties.

Revised: 6/20/24

Disclaimer
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

The Library is an Equal Opportunity Employer committed to Diversity, Equity and Inclusion and Equal Access:

The Library respects and values the uniqueness of everyone, recognizing that each person brings a unique perspective and experience to advance our mission. The Library maintains a commitment to diversity, equity and inclusion in our employment practices, prioritizing diversity by eliminating barriers to the hiring process and encouraging diversity in ideas and viewpoints.
The Library is an equal opportunity employer committed to creating a diverse and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
The Library is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, services and programs. To request reasonable accommodation related to the application process, contact the Human Resources department at [email protected] or call 717-234-4961 extension 1113.

Minimum Qualifications
Education/Training: High school diploma or General Equivalency Development (GED) required. Associates Degree preferred.

Experience: One year of supervisory or equivalent experience required. Customer service experience (Public Library setting preferred). Technology experience required.

Required: Requires occasional independent transportation to libraries, programs and outreach locations, excellent customer service and communication skills, ability to lift 25 lbs. unassisted, to place materials on high and low shelves.