Dental Patient Service Representative

Job Title: Dental Patient Service Representative

Location: Philadelphia, PA

Industry: Community Health / Healthcare Administration

Pay: $22 - $26 / Hour (based on experience)

Benefits: The position is eligible for medical, dental, vision, and 401(k)

About Our Client

Community health organization with multiple clinics throughout Pennsylvania.

Job Description

This is a patient-facing, administrative support role focused on helping patients navigate the healthcare system while ensuring a positive patient experience from scheduling through check-out.

Key Responsibilities

• Manage patient scheduling, pre-registration, registration, and check-out processes.
• Verify insurance eligibility, benefits, and demographic information.
• Conduct appointment reminder calls and outreach to reduce no-shows.
• Obtain referrals, authorizations, and required patient documentation.
• Collect copays, balances, and other patient payments.
• Schedule follow-up appointments and coordinate care across departments.
• Answer high-volume inbound calls and address patient inquiries in a professional and compassionate manner.
• Maintain accurate patient records within the electronic health record system.
• Support front desk operations by greeting patients, managing check-in/check-out workflows, and ensuring a positive patient experience.

Qualifications

• High School Diploma or GED required.
• Dental receptionist or dental front desk experience required
• Experience scheduling appointments, verifying insurance, and collecting patient payments.
• Experience with EClinicalWorks preferred.
• Strong customer service, communication, and multitasking skills.

Additional Details

• Schedule: Monday–Friday, 8:00 AM–5:00 PM
• Dress Code: Business Casual

Perks

• Opportunity to make a real difference in your local community.
• Work with a supportive, mission-driven team.
• Gain experience in a high-impact healthcare environment.
• Career growth potential in community health services.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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