ServiceNow ITAM Technical Consultant

Our client, an Elite ServiceNow Partner, is hiring a trained and certified ServiceNow ITAM Technical Consultant to join their Philadelphia team on a contract basis. The successful candidate will utilize the ServiceNow platform to handle customer incidents and requests, with a primary focus on building and implementing ServiceNow applications and modules.

Responsibilities

• Implement end-to-end automated solutions, including the technical setup of the ServiceNow Platform, Core System and Applications.

• Provide expert-level knowledge and customer support within the ITSM and ITAM Suites, with an emphasis on CMDB.

• Articulate the features and benefits of ServiceNow’s ITSM and ITAM suites to customers.

• Design, develop and migrate customers’ legacy solutions to ServiceNow.

• Apply ITIL processes, customize workflows, set up ticketing systems, automate processes, develop reports, create dashboards and configure systems.

• Use Agile software development methods for platform customizations and application enhancements.

• Coordinate and prioritize development efforts, engage with vendors and management, and potentially lead additional administrators.

• Ensure seamless integration of solutions with other systems by evaluating dependencies, relationships, and integration points.

Skillset

• Extensive functional and technical expertise in the ServiceNow platform, with proven experience in platform navigation, administration, configuration, and scripting.

• At least 5 years of experience in ServiceNow development.

• Hands-on experience with the ITSM Suite.

• Familiarity with ITOM Event Management, Discovery, Service Mapping and Orchestration.

• ServiceNow Admin certification (or higher) preferred, but not required with equivalent experience.

• ServiceNow Certified System Administrator.

• ServiceNow Certified Implementation Specialist in ITSM, and either ITAM or ITOM.

• Background in software development or IT service management.

• Solid understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification is a plus).

• Experience with Agile software development (SCRUM experience is a plus).

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