Plumbing Technical Customer Support Manager

Job Description

Job Description

H2O Degree is a Bensalem, PA manufacturer of wireless electronic water meters and energy conservation products for over 15 years. We are looking for an experienced Technical Services and Sales Support Specialist to add to our inside team and support our fast-growing business.
Plumbing Inside Technical Customer Support
The Technical Services and Sales Support Specialist is responsible for determining customer requirements from telephone and e-mail discussions. The ideal candidate will have prior experience generating quotes from plumbing, mechanical and electrical specifications or blueprints and providing top-notch customer service to our wide customer base. This individual will also be required to support the internal sales team and manufacturer representative(s).
PRIMARY OUTCOMES/Major job elements
· Determine customer requirements and expectations in order to recommend specific products and solutions
· Prioritized, timely, and accurate execution of requests for quotes, specifications, and technical drawings.
· Prepare, present, and follow up on quotes in a timely manner.
· Recommend alternate products based on specifications and availability Support the management team with regard to issue resolution with suppliers.
· Support sales team, regional manager(s) and manufacturer representative(s) with specifications, quotations, technical knowledge, and any applicable jurisdictional codes or program information.
· Provide analytical insights for product solutions and services.
· Follow up on sales leads, and comfortable with visiting project sites.
Qualifications and Requirements
· Minimum 2-4 years of relevant work experience.
· Demonstrated understanding of plumbing system components.
· Experience dealing with the plumbing channel including engineers, contractors, distributors & reps
· Understanding of electrical and HVAC systems a plus
· Must have strong customer service skills and proven ability to effectively work with all levels of management.
· Able to read and interpret diagrams, blueprints, and specifications.
· Strong technical background with the ability to troubleshoot customer problems.
· High proficiency levels with Microsoft Office products: Excel, Word, PowerPoint.
· Ability to develop and maintain customer relationships.
· Knowledge of Quickbooks or other quoting software a plus.
· Technology aptitude and ability to learn new IT systems and processes quickly.
Job Type: Full-time
Pay: $50,000.00 - $80,000.00 per year