Rental Property Maintenance Manager

Job Description

Job Description

Job Summary:
The Rental Property Maintenance Manager is responsible for overseeing all maintenance activities within the rental property portfolio, ensuring that properties are well-maintained, safe, and conducive to tenant satisfaction. This position plays a crucial role in managing property turnover, overseeing remodels, maintaining stock of parts, and leading a team of maintenance staff and contractors—while focusing on driving down costs for the company.

Key Responsibilities:

1. Maintenance Oversight

• Coordinate and supervise day-to-day maintenance operations for residential and commercial properties, ensuring compliance with safety and regulatory standards.
• Conduct routine inspections of properties to identify maintenance and repair needs.

2. Turnover Management

• Manage the turnover process for vacant units, including scheduling and supervising necessary repairs and cleaning.
• Ensure timely completion of all turnover work to minimize vacancy periods.
• Collaborate with property management to prepare units for new tenants, including painting, carpeting, and repairs.

3. Remodeling Projects

• Oversee and manage remodeling projects, including updates and renovations to residential and commercial units.
• Coordinate with contractors, vendors, and subcontractors for remodeling and repairs.
• Develop budgets and timelines for remodeling projects, ensuring adherence to both.

4. Inventory Management

• Maintain an adequate stock of maintenance parts and supplies for the portfolio.
• Monitor inventory levels, place orders, and manage vendor relationships to ensure prompt delivery of materials.
• Keep accurate records of inventory usage and costs to support budget management.

5. Cost Management

• Analyze maintenance processes and project budgets to identify areas for cost reduction and increased efficiency.
• Implement cost-saving initiatives that do not compromise quality or safety.
• Negotiate contracts with vendors and suppliers to secure the best possible pricing and terms.
• Produce regular reports on maintenance expenses and provide recommendations for improvement.

6. Team Management

• Lead and train maintenance staff, fostering a culture of teamwork and accountability.
• Create work schedules and allocate resources effectively to meet property maintenance needs.
• Conduct performance evaluations and provide ongoing training for maintenance personnel.

7. Vendor Management

• Source and maintain relationships with vendors and contractors for specialized repairs, maintenance, and remodeling projects.
• Negotiate contracts and monitor vendor performance to ensure high-quality service and cost-effectiveness.

8. Administrative Duties

• Maintain accurate records of work orders, maintenance schedules, and inventory.
• Prepare reports on maintenance activities and property conditions for management.

9. Tenant Communication

• Act as the point of contact for tenants regarding maintenance requests and issues.
• Address tenant concerns promptly and professionally to enhance satisfaction.

10. Emergency Response

• Be available for on-call emergency maintenance needs and issues outside of regular business hours.
• Manage scheduling and operations of the 24/7 maintenance team working under you.

Qualifications:

• High school diploma or equivalent; Associate’s or Bachelor’s degree in a related field preferred.
• 15+ years of experience in property maintenance, construction management, or a related field, with a focus on residential properties.
• Proven experience managing turnover processes and remodeling projects.
• Strong knowledge of plumbing, electrical, HVAC, and general maintenance practices.
• Ability to supervise and motivate a team; strong communication and interpersonal skills.
• Proficient in MS Office, Google Drive, and the property management software-AppFolio.
• Valid driver’s license and reliable transportation.

Working Conditions:

• Typical office environment with periodic outdoor work and physical activity.
• Must be available for on-call emergencies as needed.