Field Service Technician

Job Description

Job Description

Company Description

PDC Machines, LLC is the world leading manufacturer of diaphragm compression systems and hydrogen refueling solutions. We are driving the global hydrogen energy ecosystem by providing cutting-edge hydrogen compression technology that enables consumers, industries, and companies to abandon gasoline engines in favor of zero-emission fuel cells.

Our mission is to lead the world’s advance to clean energy, and to progress the role of hydrogen in the energy transition. Our purpose is to have a positive lasting impact on the world, and we’re making it happen – for our community, for our planet, and for generations to come.

Since 1977, PDC’s compressors have been the preferred choice of industrial gas companies for use in specialty gas, oil & gas, chemical, petrochemical, research, and renewable energy. Over the last 20 years we have shifted our focus to hydrogen energy as a fuel of the future. Today we are a key supplier of state-of-the-art solutions for both industrial gas and renewable energy companies.

With sales and service offices in the US, China, Japan, South Korea, Germany, and Australia, PDC provides world-class support. Our compressors are backed by a US-based team of factory service technicians, engineers, and a global support network to ensure maximum compressor uptime.

This is a hybrid position where time will be split between the office and travel to customer sites. Primary travel is domestic, but global travel is to be expected. In the office, FST responsibilities consist of responding to technical support emails and phone calls from customers. In the field, responsibilities consist of commissioning, training customers, troubleshooting, and maintaining mechanical and rotating equipment at customer locations. When not traveling, office time may include refurbishing compressors/parts, evaluating compressors, performance testing of compressors, preparing spare parts for field service shipments, and other assembly duties as assigned.

• Responsibilities:
• Logging and responding to customer support inquiries.
• Troubleshooting by phone or email to determine which parts and services the customer requires.
• Generating sales quotes for parts and services.
• Interfacing with engineering, spare parts department, and operations to resolve production/engineering issues and expedite part orders.
• Understanding the assembly, operation and maintenance of the full PDC product line of diaphragm compressors.
• Scheduling and arranging self travel to customer sites.
• Performing mechanical/electrical work at site to install/repair parts and equipment.
• Ensuring customer requests are resolved before leaving site, or have established a plan to do so.
• Capturing operational data, repair photos, and service notes to generate comprehensive service reports once the field work is complete.
• Completing detailed expense reports and submitting for approval.
• Uploading service reports, sending to customers, and following up after to ensure all needs were met.
• other duties as assigned

• Experience working in the assembly, industrial, mechanical, or manufacturing fields.
• Experience working with high-pressure hydraulic and gas process systems, rotating equipment, Swagelok, cone/thread tubing.
• Electrical experience with control panels, explosion-proof enclosures (Class I Div. 2), relay logic, PLCs, HMIs, up to 600VAC and 24VDC, terminating input and output devices, troubleshooting and following wiring diagrams, pressure switches, transmitters, 3-phase motors.
• Understanding of mechanical principles, including torque, load, heat, force, compression, energy, mass, etc.
• Experience with field rigging, safe lifting practices
• Lock out, tag out training
• Will require travel to customer sites (up to 75% travel annually).
• Must be able to lift 50lbs.
• Must have a passport or obtain one upon hiring.
• Must have a valid driver’s license.
• Field service work can be indoors or outdoors, in all climates, seasons, and environments.
• Field service work may contain hazards such as (but not limited to): compressed gases, corrosive liquids, flammable gases/liquids, machinery noise.
• Normal office work hours are 8am-5pm, M-F.
• Field service hours will vary depending on the travel required and customer site hours.
• Overtime may be required for field service, but the default workweek is 40 hours. Travel on Saturday/Sunday is avoided, but possible.

All your information will be kept confidential according to EEO guidelines.

PDC Machines is an Equal Opportunity/ Affirmative Action employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you have a disability and need a reasonable accommodation, please contact the Senior Director of Human Resources at 267-609-5414 or [email protected] . PDC Machines is committed to the full inclusion of all qualified individuals.