Team Member, MilkShake Factory (Downtown, PNC Tower)

Job Description

Job Description

Salary: Our Team members can make up to $15 per hour including tips!

Join Our Team

Do you love milkshakes, chocolate, and creating unforgettable moments? Atthe MilkShake Factory, our team is the heart of everything we do. Since 1914, our familys passion for chocolate has been passed down through generations and today, were Pittsburghs premier destination for handspun shakes, craft sundaes, and gourmet chocolates.

Were looking for energetic, customer-focusedTeam Membersto help us keep things spinning, shaking, and smiling every day.

Why Youll Love Working Here

We believe in taking care of our team just like family. Heres what you can expect:

• Competitive Wages + Tips
• Flexible Schedules(perfect for students, parents, or anyone who needs balance)
• Growth Opportunitiesinto management and beyond
• Medical, Dental, Vision, & Life Insuranceeligibility
• 401k with Employer Match
• Paid Time Off + Holiday Pay
• Pittsburgh Penguins Partnership Perks tickets, merch, and more!
• Free Milkshake Each Shift
• 40% Employee Discount(chocolate included!)

What Youll Do

As a Team Member, youll be the reason guests leave with a smile. Youll:

• Serve up milkshakes, sundaes, chocolates, and joy with consistency and flair
• Share our story and products while providingexceptional customer service
• Help guests discover new favorites through sampling, recommendations, and upselling
• Keep our shop organized, clean, and stocked (from retail shelves to freezers)
• Support fun seasonal promotions and displays
• Ensure food safety and cash-handling practices are always followed
• Jump in as needed to keep the team moving smoothly

What Were Looking For

• Strongpeople skills friendly, approachable, and ready to connect
• Ability to thrive in afast-paced team environment
• Attention to detail with a focus on safety and quality
• Flexible availability mornings, nights, weekends, and holidays
• Customer service or cash-handling experience is aplus
• Bring the energy- youll need it movin and shakin on your feet all day!

About Us

At the MilkShake Factory, youll do more than just make milkshakes youllcreate experiences. Were passionate about community, inclusivity, and growth. Whether its your first job or building a career in hospitality or management, youll have the chance to learn, grow, and make sweet memories along the way.

Ready to shake things up?Apply today and join the sweetest team in Pittsburgh!

The Milkshake Factory provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit based factors. In addition to federal law requirements, The Milkshake Factory complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.