Director of MEP Contract Services
- Mentor and manage service managers, supervisors, and field service teams
- Set performance goals and champion a culture of safety, accountability, and continuous improvement
- Oversee scheduling, dispatch, field execution, and timely service and warranty delivery
- Develop and implement service policies, procedures, and best practices
- Collaborate closely with construction, project management, and sales teams to ensure seamless operations
- Build strong client relationships and act as the senior escalation point for service issues
- Monitor service performance metrics and customer satisfaction data
- Manage the service department budget and drive profitability
- Track margins, cost controls, forecasts, and performance analytics
- Identify opportunities for service line growth, upselling, and recurring revenue
- Ensure regulatory compliance, safety standards, warranty controls, and risk mitigation
- Lead continuous quality improvement initiatives
- Develop long-term service strategies aligned with organizational goals
- Evaluate and implement technologies and tools that increase operational efficiency
- Analyze market trends and recommend new or improved service offerings
- Bachelor’s degree in Construction Management, Engineering, Business, or related field — or equivalent experience
- 8–12 years in construction or service operations, with 5+ years in leadership
- Strong knowledge of service, maintenance, and warranty operations
- Proven ability to manage teams, budgets, and complex workflows
- Excellent leadership, communication, and problem-solving skills
- Experience in commercial construction or specialty trades (HVAC, Plumbing)
- Familiarity with service management software and ERP systems
- Certifications such as PMP or CCM
- Ability to visit job sites as needed
- Occasional standing, walking, or lifting on construction sites
- Valid driver’s license and ability to travel locally or regionally
- Strategic Thinking
- Customer-Focused Leadership
- Financial & Operational Acumen
- Conflict Resolution
- Team Development & Performance Management
Ref: #260-Eng NY Transit
Recommended Jobs
Production Associate - Day Shift
Production Associate - Day Shift The Bug Company is currently seeking a dedicated and hardworking individual to join our team as a Production Team Member. This is a Full-Time position that requires …
Bethlehem’s Hearing Hero - Audiologist Extraordinaire
HEARING HEALTHCARE RECRUITERS is proud to present this opportunity in the beautiful state of Pennsylvania! This long-standing, patient-focused private audiology practice in the Bethlehem, PA area is …
MDM Architect
We are looking for a talented MDM (Master Data Management) Architect. In this role, you will be responsible for establishing and maintaining the strategic direction for Master Data Management solutio…
General Dentist NO Nights or Weekends Allentown PA
Dentist Job description Dentist Responsibilities: Perform dental procedures such as fillings, extractions, crowns and dentures Diagnose and treat oral diseases and conditions Develop treatm…
Civil Engineer
Job Details: Entry-Level Civil Engineer – Land Development Bucks County, PA A growing civil land development firm in Bucks County is looking for an entry-level civil engineer ready to learn …
Investment Intern - Spring 2026 & Beyond
Waldron Private Wealth (Waldron) is looking for an Investment Intern to be apart of an Internship Program that is a multi-semester program in which students will have the opportunity to learn the wea…
Senior Business Analyst
Overview Ansible Government Solutions, LLC (Ansible) is seeking an experienced Senior Business Analyst to support the VHA Veteran Family Member Program (VFMP) Modernization initiative. In this rol…
DOT / Box Truck Driver & Laborer (Construction, Commercial Flooring)
QuestMark, a division of CentiMark Corporation , is the nation's largest self performing flooring contractor and the leading provider of polished concrete, epoxy, urethane, and exterior coatings f…
Construction Accountant
Job Details: Construction Accountant – Bethlehem, PA A growing construction firm in the Bethlehem, PA area is seeking a detail-driven Construction Accountant to support project financials and d…
Graduate Assistantship - Public Safety and Campus Security
Number of Positions: 1 Anticipated Date: Immediately Job Description: Position entails working 19 hours a week for the Office of Public Safety. Tasks will be varied and diverse in nature, but all ar…